The Future of Insurance: Industry Leaders

In today’s volatile economic environment, insurance customers face a growing disconnect between what matters most to them and what actually protects them. Tune into this Majesco podcast, based on our recent primary research with insurance customers, to see how this expanding protection gap is changing customer expectations, influencing product purchases, driving demand for new solutions, and shaping the future of insurance.
We break down the research by generation and examine protection gaps across lifestyle, financial, and safety/security risks, many of which are significant. Financial risks emerge as the most under-protected area, with especially large gaps affecting both Gen Z and Millennials and Gen X and Boomers. Safety and security risks show smaller overall gaps, reflecting traditional insurance coverage and long-standing industry strengths, but emerging threats like cybercrime still expose meaningful vulnerabilities.
Most importantly, consumers who have the right products feel significantly more prepared, making it clear that the challenge is not a lack of solutions, but a lack of alignment, adoption, and perceived value. This story is not only about risk, but also about opportunity: our research shows that when consumers have the right products, their sense of preparedness can rise dramatically, sometimes by 30–40 percentage points. So why are they still not adopting them, and how can insurers close the gap between awareness, relevance, and action?
Also explored is how AI, especially Generative and Agentic AI, is becoming a powerful bridge between concern and confidence, helping insurers deliver more personalized, proactive, and trusted customer experiences. If you want to better understand shifting customer expectations, needs, and behaviors, uncover untapped growth opportunities, and redefine your value in a rapidly changing market, this podcast will give you the insights and roadmap you need.

In this engaging podcast, Denise Garth is joined by Mike Gula, Founder of Adaptive Insurance, who shares how his company is helping homeowners and businesses navigate rising climate risk through specialty insurance products built to close critical protection gaps. He discusses the role of parametric insurance in delivering faster capital after disruptive events, improving customer resilience, and creating new ways to protect against everyday climate-related losses. They also explore how AI is reshaping insurance operations and customer engagement, while emphasizing the importance of compliance, transparency, and using technology to support smarter, more resilient decisions.

In this episode of Future of Retirement, Rick Silva, Executive Director and Trust Fund Administrator for UFCW and Employers Trust LLC, sits down with host Jessica Hurley to explore how the organization is modernizing benefit administration for more than 140,000 members. He shares how UFCW has transformed its technology and processes through cloud migration, unified data systems, digital self-service tools, and automation designed to improve security, accuracy, and the member experience.
The discussion also takes a look at the impact of claims and eligibility automation, workflow digitization, and stronger cybersecurity practices across their business. Lastly, Rick reflects how modernization is helping UFCW deliver faster service, better outcomes, and greater confidence for members, employers, and providers — while building a more scalable, forward-looking foundation for the future.

In this episode of Future of Retirement, host Jessica Hurley talks with Mike Domingos, Senior Vice President of Institutional Retirement at Pacific Life, about how Pacific Life is navigating and shaping the fast-growing pension risk transfer (PRT) market. Mike discusses how interest rates, market performance, and litigation risk are influencing today’s deal volumes and growth outlook, and how Pacific Life differentiates with over 80 years of PRT experience, strong brand and mutual structure, and the ability to manage increasingly complex plans, including innovative buy-in structures that convert to buyouts. They also explore how Pacific Life is leveraging AI and data science across pricing, onboarding, servicing, and call center operations—streamlining processes, handling large, complex data sets, and elevating the annuitant experience.

AI for insurance isn’t just another buzzword; it’s the transformative technology of our lifetimes.
In this riveting episode, we’re asking a different question. Not “How will we use AI?” but “How won’t we use AI?” Because if you’re only thinking about AI for one or two business functions, you’re already missing the point.
This is where the idea of the Frontier Firm comes in. Coined by Microsoft, a Frontier Firm is powered by intelligence on tap, run by human–agent teams, and defined by a new role for every employee: the “agent boss.” These organizations don’t just experiment with AI—they realign strategy, operating models, and talent around it, backed by trustworthy data foundations and strong leadership sponsorship.
In this conversation, you’ll hear from industry leaders who are already charting that course. We’ll explore what it really means to be a Frontier Insurer in the age of AI, how peers and technology partners are reshaping their businesses end to end, and the strategic moves executives can make now to protect relevance and unlock new growth.