Coaching for Leaders

• 749: How to Balance Positive and Constructive Feedback, with Mark Crowley

  Mark Crowley: The Power of Employee Well-Being Mark Crowley is a pioneer in workplace leadership, a speaker, and the bestselling author of Lead from the Heart. He is the host of the Lead from the Heart podcast. His new book is The Power of Employee Well-Being: Move Beyond Engagement to Build Flourishing Teams (Amazon, Bookshop). When I talk with leaders, many of them tell me that it’s really hard to decide on how much recognition to give people vs. constructive or critical feedback. In this conversation, Mark and I highlight the ideal ratio to calibrate our communications so that we support people’s well-being while also helping them grow. Key Points Despite the focus on employee engagement, actual engagement scores are the same or worse than a decade ago. Post-COVID, there’s a massive move towards employee well-being. This is good for both the organization and the employee. An ideal positivity ratio is 4:1 in many relationships. That’s four positive interactions for every constructive or critical interaction. We react more strongly to negative influence than positive influence, thus the need for a ratio favoring the positive. Positive interactions include optimism, enthusiasm, solutions orientation, encouragement, kindness, thoughtfulness, approachability, interest, and appreciation. Leaders still must make unpopular decisions, set expectations, and give critical feedback. Positive interactions are in addition to these, not instead of them. Resources Mentioned The Power of Employee Well-Being: Move Beyond Engagement to Build Flourishing Teams (Amazon, Bookshop)* by Mark Crowley Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Build Psychological Safety, with Amy Edmondson (episode 404) Gallup Findings on the Changing Nature of Work, with Jim Harter (episode 409) The Way to Notice People Better, with Zach Mercurio (episode 733) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

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• Making Space to Move Forward, with Tracey Gardner

  Dave speaks with Tracey Gardner, an alum of the Coaching for Leaders Academy, on the critical nature of making space in order to adapt to change. Apply to the Coaching for Leaders Academy by Friday, September 12th.

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• Five Ways to Thrive Through Inflection Points

  Apply to the Coaching for Leaders Academy by Friday, September 12th. In this episode, Dave shares five ways to help leaders thrive through inflection points, including: Redirect vs. respond Set team norms Ask a second question Picture tomorrow’s commitment today Hold a funeral

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• 748: What Really Matters for Team Success, with Colin Fisher

  Colin Fisher: The Collective Edge Since his days as a professional jazz trumpet player, Colin Fisher has been fascinated by group dynamics. Today, he is an Associate Professor of Organizations and Innovation at University College London's School of Management, researching the hidden processes of helping groups and teams in situations requiring creativity, improvisation, and complex decision-making. He is the author of The Collective Edge: Unlocking the Secret Power of Groups (Amazon, Bookshop). Most of us assume that the best thing we can do for our teams is to be a great coach as they’re working together. That absolutely helps, but the research says that only 10% of group effectiveness is what we do once the team is underway. In this conversation, Colin and I explore how to get a lot better at the other 90%. Key Points The house always wins. If the structure isn’t right for the team to succeed, little else matters in the long run. Leaders tend to put a majority of their attention on coaching teams in progress instead of the more significant work at the start of structuring and launching teams. Work on fixing structural problems before you focus on fixing the process. 60% of group effectiveness is determined by structure, 30% by the launch, and 10% by expert coaching. Critical for structure is the team goal being clear, important, and challenging. Be sure to document it. Negotiate roles, tasks, and jobs to support structure. Determine early how to articulate progress and highlight small wins. Ask yourself if the group has the right people to achieve the objective. Deep diversity that supports the goal is essential. Surface discussions about norms at the start, especially related to communication and storage of information. At a team launch, articulate why everyone is there, discuss key norms, and schedule a midpoint to reflect and align. Resources Mentioned The Collective Edge: Unlocking the Secret Power of Groups (Amazon, Bookshop) by Colin Fisher Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Create Team Guidelines, with Susan Gerke (episode 192) How to Generate Quick Wins, with Andy Kaufman (episode 496) How to Increase Team Performance Through Clarity, with David Burkus (episode 657) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

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• Embracing Both Technology and People, with Elham Bidar

  Dave speaks with Elham Bidar, an alum of the Coaching for Leaders Academy, on the importance of balancing both technology and people in leadership. Apply to the Coaching for Leaders Academy by Friday, September 12th.

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