Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

What does it take to scale technology across one of the world’s largest marketing organizations?

In this episode of Technovation, Peter High speaks with Craig Cuyar, Global CIO of Omnicom, about leading technology transformation across a $25B global enterprise.

Craig shares how Omnicom is evolving from a holding company to a more centralized operating model, particularly in the wake of its acquisition of Interpublic Group.

Key topics include:

Managing post-acquisition integration at global scale

Leveraging first-party data and proprietary platforms

Using AI’s predictive models to agentic workflows, to transform marketing

Balancing centralization, outsourcing, and business-aligned IT leadership

Why do so many successful companies eventually lose their way?

In this episode of Technovation, Peter High speaks with Eric Ries, entrepreneur, founder of the Long-Term Stock Exchange, and author of The Lean Startup and his new book Incorruptible: Why Good Companies Go Bad and How Great Companies Stay Great.

Eric argues that corporate corruption rarely begins with bad actors. Instead, it emerges from organizational design—governance structures, incentives, and metrics that gradually push companies away from their original mission.

Key highlights from the episode:

Corporate corruption is often a design problem, not a character problem

Short-term pressure often acts as an “invisible force” inside organizations

Organizations behave like “superorganisms,” developing their own intelligence and moral character

Metrics can distort behavior when companies mistake the measurement for the goal

Is AI evolving beyond software into a new form of digital labor?

In this episode of Technoventure, Peter High speaks with Sandhya Venkatachalam, Co-Founder and General Partner at Axiom Partners, about the next phase of artificial intelligence.

Sandhya argues that AI is moving from a tool that assists humans to systems capable of performing entire jobs, from data science to network engineering. This shift could expand AI’s economic impact far beyond traditional software markets.

Key topics include:

Why AI is transitioning from software tools to digital workers

How Axiom Partners is building an AI-native venture capital firm

Opportunities for AI in industries like construction, legal, and infrastructure

The importance of creating insanely useful and usable products

How founders can build companies serving billions of people globally

Enterprise leaders are investing heavily in AI, but many struggle to generate measurable business value.

In this episode of Technovation, Peter High speaks with Kellie Romack of ServiceNow about how the company is scaling AI across its operations to produce real, quantifiable results.

ServiceNow has already generated $355 million in AI-driven value internally, with automation resolving many service requests instantly and improving operational efficiency across the enterprise.

Key topics include:

How ServiceNow runs its own platform internally as Customer Zero

Examples of AI resolving 90% of some IT service requests on first touch

Why AI governance and oversight are essential at enterprise scale

How automation transforms the workforce rather than replacing it

Lessons for CIOs seeking real ROI from AI investments

Healthcare systems have traditionally been designed around individual encounters, not the patient journey.

In this episode of Technovation, Peter High speaks with Rajan Mohan, Chief Marketing and Digital Experience Officer at Ascension Health, about how digital platforms, marketing strategy, and AI are reshaping how healthcare organizations engage patients.

Drawing from leadership roles at Marriott International and Qatar Airways, Rajan explains how consumer-grade experience design can transform healthcare delivery.

Key highlights include:

Why healthcare must shift from encounters to coordinated patient journeys

How marketing and digital teams can align around shared growth outcomes

The role of AI in expanding healthcare capacity

How personalization removes barriers to accessing care

Why pricing transparency matters more than faster appointments