Monday through Friday, Marketplace demystifies the digital economy in less than 10 minutes. We look past the hype and ask tough questions about an industry that...
Donors need protection too as wildfire misinformation and scams emerge
As fires burn in Los Angeles, many people are going online to find ways to support people who have been temporarily or permanently displaced by the disaster. But like we’ve seen in the aftermath of recent hurricanes and floods, bad actors are spreading misinformation and financial scams. Marketplace’s Kimberly Adams spoke with Steve Grobman, chief technology officer at the cybersecurity firm McAfee, to learn more.
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Donors need protection too as wildfire misinformation and scams emerge
As fires burn in Los Angeles, many people are going online to find ways to support people who have been temporarily or permanently displaced by the disaster. But like we’ve seen in the aftermath of recent hurricanes and floods, bad actors are spreading misinformation and financial scams. Marketplace’s Kimberly Adams spoke with Steve Grobman, chief technology officer at the cybersecurity firm McAfee, to learn more.
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How AI chatbots are turning the tables on scammers
Scam calls about fake warranty renewals, non-existent credit card bills and more are still a global problem. But some companies and telecommunication providers are turning to AI chatbots to intercept the calls before they ever reach a real person. Marketplace’s Meghan McCarty Carino recently spoke with Dali Kaafar, founder and CEO of Apate AI, an Australia-based company creating these chatbots, about how his company is designing these bots to scam the scammers.
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How AI chatbots are turning the tables on scammers
Scam calls about fake warranty renewals, non-existent credit card bills and more are still a global problem. But some companies and telecommunication providers are turning to AI chatbots to intercept the calls before they ever reach a real person. Marketplace’s Meghan McCarty Carino recently spoke with Dali Kaafar, founder and CEO of Apate AI, an Australia-based company creating these chatbots, about how his company is designing these bots to scam the scammers.
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Will AI replace call center workers?
Since large language model chatbots hit the scene a few years ago, there’s been a lot of speculation about which jobs they might disrupt most. A lot of bets were on customer service. And recent data show they are becoming more common in the space. A Salesforce survey found a 42% increase in the share of shoppers who turned to AI-powered chatbots for customer service during the 2024 holiday shopping season compared to the previous year. But as AI becomes more powerful and more human-like, will AI voice agents become the norm, even for those more complicated customer cases now handled by human agents? The BBC’s Elizabeth Hotson looked into what a future of synthetic customer service might look like.
Monday through Friday, Marketplace demystifies the digital economy in less than 10 minutes. We look past the hype and ask tough questions about an industry that’s constantly changing.
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