The 229 Podcast

• Newsday: Preparing for Cloud Outages and Phishing Attacks with Charles Knight

  December 12, 2025: When cloud platforms like AWS and Azure experience outages, hospitals across the country feel the impact. But are healthcare organizations truly prepared for these disruptions? Charles Knight, Founder of EHC Consulting, explores the critical gaps in healthcare's cloud resilience strategies. From understanding single points of failure to running actual failover tests, this conversation reveals why documentation and operational readiness matter just as much as technical redundancy.Key Points:04:09 Challenges in Disaster Recovery and Documentation16:14 Phishing and Cybersecurity Concerns21:30 Thanksgiving Food FavoritesX: This Week HealthLinkedIn: This Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

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• The 229 Podcast: RSNA 2025 - Breaking Down the Latest in Imaging Technology with Lee Milligan

  December 11, 2025: Medical imaging is undergoing a massive transformation, and the innovations unveiled at RSNA 2025 reveal just how profound these changes will be. Dr. Lee David Milligan, Managing Partner at Asbury HealthTech Partners, takes us inside the conference floor to explore groundbreaking advances that are reshaping radiology workflows. Discover how companies are revolutionizing cardiac care by replacing invasive procedures with advanced imaging that costs 90% less, why radiologists finally have the workflow tools they've needed for a decade, and how 3D visualization technology is transforming the way surgeons communicate with patients.Key Points:01:16 RSNA Conference Insights05:46 Operational Improvements in MRI18:08 HeartFlow and Cardiac Imaging Innovations22:12 Challenges and Solutions in Radiology25:23 Avatar Medical and Patient CommunicationX: This Week HealthLinkedIn: This Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

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• Newsday: Streamlining Patient Access and Healthcare Abroad with Will Akers

  December 8, 2025: Healthcare systems are drowning in administrative calls while patients struggle with fragmented portals and coordination nightmares. Will Akers, Chief Strategy Officer from Switchboard, MD, joins Bill Russell, Sarah Richardson, and Drex DeFord to unpack a stunning reality: 25-40% of health system calls are simple scheduling requests that could be automated today. Drawing from his experience having children in both Hong Kong and the US healthcare systems, Will reveals stark efficiency gaps costing patients time and money. The conversation explores why seniors spend three weeks yearly on healthcare logistics, how multiple portals create care coordination chaos, and practical automation strategies that could transform contact centers while improving patient access for vulnerable populations.Key Points:02:06 Healthcare Experiences Abroad vs. US09:55 Technology in Healthcare Communication16:44 Patient-Centric Healthcare Solutions22:52 Thanksgiving Traditions X: This Week HealthLinkedIn: This Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

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• The 229 Podcast: 20 Years, Zero Paper, One Vision: Pioneering on a Budget with Tanya Townsend

  December 4, 2025: Tanya Townsend, CIDO at Stanford Medicine Children’s Health, didn't just receive a lifetime achievement award from CHIME—she pioneered the first all-digital hospital back in 2005. Now Tanya is navigating the ultimate healthcare paradox: how do you invest in AI and digital transformation while facing unprecedented budget pressures? In this conversation, she reveals how ambient listening got clinicians home for dinner, why their digital front door adoption jumped 36% practically overnight, and her surprising take on the AI hype cycle.Key Points:02:04 Career Highlights and Achievements06:57 Digital Transformation Journey14:57 Challenges in Pediatric Healthcare23:35 The Role of AI in Healthcare30:50 Future OutlookX: This Week HealthLinkedIn: This Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

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• Solution Showcase: Tackling Identity Management at Scale with Bill Willis and Kristin Hoppe

  December 3, 2025: A nurse practitioner shows up for their first ED shift at the hospital where they've worked for years. But the system doesn't recognize them, their login doesn't work, and five different teams scramble to merge records while the manager burns hours just getting them access. Kristin Hoppe, Information System Manager at Baylor Scott & White, and Bill Willis, CTO and Head of Advisory at IDMWORKS, reveal how they solved healthcare's most persistent identity crisis—not with new technology, but by reimagining the data itself. The solution transforms onboarding from weeks to minutes while slashing costs across the board.Key Points:05:27 Baylor Scott & White's Solutions for IAM08:04 Implementation and Challenges15:06 ROI and Business Impact22:23 Future Prospects and Patient IdentityX: This Week HealthLinkedIn: This Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

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