Scouting for Growth

• Charlie Wendland: Claims Transformation

  On this episode of the Scouting For Growth podcast, Sabine VdL talks to Charlie Wendland, chief claims officer at Branch Insurance. The world of claims management is undergoing a seismic shift, with AI at the heart of this transformation. Insurers leveraging AI have reported a 75% reduction in claims handling time and 50% increase in fraud detection accuracy. Cutting claims processing times allows adjustors to focus on complex decisions and customer care. Charlie talks about technology only being part of the story. The future of claims is about continuous transformation, balancing innovation with compliance, and making sure that as we innovate we don’t lose sight of empathy and trust. KEY TAKEAWAYS The combination of investigation, problem solving and, most importantly, being there for people in their worst moments – as a claims adjustor – felt both intellectually engaging and genuinely meaningful. It really drew me to the role. We’re small and can’t afford to build a fully fleshed out claims organisation. So, we made strategic investments to automate those administrative tasks that typically weight down our adjustors and road loos outcomes and also drive expense inefficiencies. We listened to our adjustors; we did a lot of time studies on what’s bogging them down and we proactively sought out those inefficient processes and we looked for technology to improve them. We’ve taken an iterative approach to everything that we’ve built understanding that it’s not going to be perfect when we first launch, but we’re going to be really sensitive to what is not perfect and seek perfection even though we know that’s not possible. BEST MOMENTS ‘Find administrative tasks that weigh down your adjustors, free them of those through technology, and they can spend more time on complex issues and customer care.’ ‘We get adjustor’s opinions on everything that we do, for the most part, which sounds inefficient but it’s really not because we do it in a very thoughtful way.’ ‘70% of our first notice-of-loss now either done electronically or through a voice AI.’ ‘With a startup change is ever present because we’re trying to find a way to do something and we’re able to change quite quickly, but the hurdles are all self-inflicted, so if we’re not communicating effectively that’s on us.’ ABOUT THE GUESTS Charlie Wendland has 20+ years of expertise transforming claims operations across commercial and personal lines. As Chief Claims Officer at Branch, he leads an organisation that's reimagining the insurance experience through technology and customer-centric innovation while delivering optimal claim outcomes. Charlie’s leadership philosophy centres on driving operational efficiency that benefits both customers and the business, building collaborative teams that deliver exceptional results, and pioneering approaches that redefine industry standards. Throughout his career, Charlie has consistently delivered growth while enhancing customer satisfaction. I'm passionate about modernizing insurance and mentoring the next generation of industry leaders. LinkedIn ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner. Twitter LinkedIn Instagram Facebook  TikTok Email Website

  --------  

  38:39

  --------

  38:39
• Barbara Schonhofer & Carmen Powell: Empowerment, Leadership, Inclusion & Future Growth

  On this episode of the Scouting For Growth podcast, Sabine VdL talks to Barbara Schonhofer and Carmen Powell, two influential voices who have navigated and thrived in the ever-evolving insurance industry. In today’s conversation we explore the sector’s evolution, the future of work and best practices for continuous networking and development. KEY TAKEAWAYS When I started my career in 1972, men didn’t know how to behave as women cam into their own in business and taking frontline roles. It wasn’t so much misogyny that I faced, it was more like old geezers having a laugh, they didn’t know how to welcome women into he workplace because it was less usual. I found my way by having humour and being smarter in my responses to them, so I sidestepped a lot of the banter in my early career. There were only a few predatory men, most just didn’t know how to behave in front of women. I have always celebrated being different. Anything that was an idiosyncrasy was put down to the fact that I was Spanish, and that suited me fine! That served me well because I didn’t have to follow the norms. However, when I interviewed for a very large organisation in the UK the HR director asked my how I was going to cope with men making a pass at me. I said that I was coming here to work and that if anybody crosses the line I knew how to deal with that. BEST MOMENTS ‘The men that were kindest to me didn’t help me and the ones that gave me a tough time did business with me. I learned to keep my friends close and my enemies closer.’ ‘The most wonderful boss I had was a woman, the rest have been men but, like Barbara, they gave me a hard time and pushed my boundaries enough so I knew I was resilient enough.’ ‘With everything you take two steps forward and one step back.’ ABOUT THE GUESTS Barbara Schonhofer’s career in financial services covers four decades operating as a business leader and later as an executive search consultant to the insurance markets. When she began her career she set out to better understand the complexities of much needed culture change in insurance. During her years operating in financial services as an executive search consultant, Barbara challenged normal practices and spotted the need to bring together women leaders in the London Market to network. Alongside ISC-Group, Barbara co-founded and co-Chair GAIN, a non-profit membership organisation encouraging better understanding and inclusion of neurodiverse individuals in the insurance industry. She is a Freeman of the City of London and a member of the Worshipful Company of Insurers, where she co-founded its female network, iWIN. LinkedIn Carmen Powell is an experienced international marketing and business development professional whose strategic expertise is linked to a practical and positive approach to deliver challenging goals, including establishing new markets and reversing declining revenues whilst successfully navigating large and complex organisational matrices. Carmen has a passion for building societal prosperity and strengthening ethical behaviour of organisations through making a difference to their bottom-line. Ethics matter. Carmen constantly strives to deliver value in ever changing corporate environments while at the same time making a positive difference in our world. LinkedIn ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner. Twitter LinkedIn Instagram Facebook  TikTok Email Website

  --------  

  1:04:00

  --------

  1:04:00
• Yandy Plasencia: Data Reconciliation for the CFO

  On this episode of the Scouting For Growth podcast, Sabine VdL talks to Yandy Plasencia, founder and CEO of DataHaven Software. In today’s conversation we talk about Yandy’s journey and vision as well as how mid-sized insurance companies can explore and empower their finance teams, especially their CFOs, by automating data reconciliation and unlocking real-time insights. KEY TAKEAWAYS          For the most part, it all comes down to the basic leger/sub-ledger challenge. The core systems are transactional and have all the information of what took place, what payments were paid out, when a claim came in, what took place and everything to verify a claim has coverage within the rules defined by the policy. If the data isn’t easy to extract so it’s digestible and consumable by the right audience then it will be challenging for that audience to interpret the data, reconcile it and do it in a timely fashion. In smaller sized carriers there will be more technical folks who are not necessarily business folks, there’s always a gap between what the business and technology folks are looking for and, although technology does a very good job of getting the data where it needs to go, it doesn’t always meet the needs of the finance and accounting folks. There an ongoing friction between both departments. You need to build an intelligence layer with well-defined relationships across every single data point as it pertains to financials. If it affects financials you need to have a relationship or ontology or something that tells you how these data points are interrelated. If you don’t have that then it’s only creating a problem for something else that’s going to come up very soon. The main issue with spreadsheets with visualisation tools is that those tools solve the problem short term until they don’t, they are extremely helpful until they become painful and they become a bottleneck for the organisation to grow eventually. The tools don’t have change processes in place as data sets get larger and as organisations grow. They also become a personnel risk because only 1 or 2 people in the company understand it.   BEST MOMENTS ‘Data is a powerful tool, and it’s “make it or break it” for a lot of companies, especially in insurance where the devil is in the details.’‘Being able to trace an expense back to the root system and getting a full transactional detail for that specific number is the most reliable way to do something.’‘It’s only labour intensive if you try to do this completely manually and you don’t leverage artificial intelligence in the right ways, and if you don’t have a defined framework to do this, if you do, it’s much easier.’‘It’s not rocket science… it’s just data science.’ ABOUT THE GUESTS Yandy Plasencia is a visionary entrepreneur and software architect with deep expertise in AI, data engineering, insurance technology, and regulatory compliance. At DataHaven, Yandy and his team are creating an insurance-specific intelligence layer that automates reconciliation, accelerates financial analysis, and helps leadership trace changes in loss or expense ratios directly to operational events. LinkedIn ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.   Twitter LinkedIn Instagram Facebook TikTok Email Website This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

  --------  

  56:27

  --------

  56:27
• Mike Gulla: Power Outage Coverage Reinvented Amid 78% Surge

  On this episode of the Scouting For Growth podcast, Sabine VdL talks to Mike Gulla, CEO of Adaptive Insurance, whose team is redefining what it means to be resilient in an era of climate uncertainty and operational volatility. We’ll explore why now is the time for parametric and adaptive insurance, what inspired the creation of Adaptive, and how emerging technologies like AI, big data, and cloud computing are transforming the insurance landscape. KEY TAKEAWAYS          Mike started Adaptive in early 2024 to help businesses build financial resilience against climate change, using parametric-style products and unique data assets. Starting a business comes with many challenges – revenue planning, product selection, and insurance. Our focus is helping owners understand how environmental factors like extreme weather or business interruptions could impact them over time. Power outages show that even with backup systems, grid failures can cause major disruptions – from dark streets to reduced customer traffic. As climate shifts, populations are moving into areas with new weather risks. My focus is on creating innovative insurance products that turn these challenges into opportunities for good BEST MOMENTS ‘The consumer needs knowledge to understand what the things are that are ultimately going to impact their business.’ ‘Speed is huge, which is why we use parametric products, a business owner needs to be able to make a decision very quickly after an event occurs. When you combine knowledge with speed it helps them make a better decision for their business.’ The insurance industry has suffered from how fast things have changed.’ ‘Parametric insurance products are similar to streaming services in that they allow the consumer a new opportunity to have access to a different type of coverage that specifically focusses on something that might impact their business.’ ABOUT THE GUESTS Mike Gulla, CEO and Co-Founder of Adaptive Insurance, has over 20 years of experience in the insurance industry and is passionate about transforming how insurance works by leveraging technology and innovative strategies. His career is marked by a commitment to making insurance more adaptive, efficient, and customer focused. Mike’s leadership at Adaptive Insurance reflects his vision for a smarter, more responsive industry—one that meets the evolving needs of clients in a rapidly changing world. Known for his forward-thinking approach and dedication to excellence, Mike continues to inspire teams and drive meaningful change across the insurance landscape. LinkedIn ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.   Twitter LinkedIn Instagram Facebook TikTok Email Website This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

  --------  

  43:28

  --------

  43:28
• Sterling Parker: Why Tech at Work Is Reshaping Flexible Work

  On this episode of the Scouting For Growth podcast, Sabine VdL talks to Sterling Parker, Senior Vice President of Global Solutions and Services at Ivanti. Sterling is a recognised leader in workplace technology and digital transformation, with deep expertise in helping organizations of all sizes – from global enterprises to fast-growing startups – navigate the evolving world of work. On this episode we dive into the finding of Ivanti’s latest report which gives insights into how leaders can build workplaces that are not only more efficient, but also more human, flexible, and future-ready. KEY TAKEAWAYS Ivanti’s latest “Technology at Work” report reveals a striking insight: while 73% of office workers and 83% of IT professionals consider flexible working “high value” or “essential,” only 23% of employees say their current job is highly flexible - highlighting a major flexibility gap that organisations must address to attract and retain top talent. The study also explores the widening flexibility gap, the rise of shadow AI, and the critical balance between optimising technology and empowering people. Leaders need to hear the feedback from their teams. In terms of what’s preventing them – whether it’s perception or reality – from having flexibility in their day-to-day job. If you’re trying to address something without first hearing what your team demands, in terms of flexibility, then you will have a hard time marrying the demand to the business objectives. That’s a delicate balance. If you’re not defining what success looks like for an individual, how are you going to be able to measure, as you pivot to more flexible work, whether or not that is really leading to the outcomes you need as a business to continue to invest in that flexibility. To redefine flexibility it comes down to what are the mutual benefits involved in the definition of ‘flexibility’ to individuals. From what I’ve seen it happens from a team level, especially when you’re working to different objectives. BEST MOMENTS ‘Lack of investment from businesses is leading to this 23% feeling like they don’t have any flexibility.’ ‘There’s real cost in time spent with family, there’s real cost in the commute and people weigh those options.’ ‘Since covid individuals are more willing to leave businesses for flexibility. Refusing to adapt will increase the likelihood of losing skilled employees which will cost the business. ’ ‘When top talent leaves, or isn’t being attracted, then you’re going to have an innovation stagnation.’ ABOUT THE GUESTS Sterling Parker is the Senior Vice President of Global Solutions and Services at Ivanti, where he leads the company’s worldwide support, services, and solutions strategy. With a deep background in IT operations and customer experience, Sterling is responsible for ensuring that Ivanti’s clients—ranging from large enterprises to small businesses—can securely and efficiently manage their digital workplaces in an era defined by rapid technological change and evolving workforce expectations. Discover more about Ivanti’s most recent report here. ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner. Twitter LinkedIn Instagram Facebook  TikTok Email Website This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

  --------  

  1:15:39

  --------

  1:15:39

Más podcasts de Economía y empresa

Podcasts a la moda de Economía y empresa

Acerca de Scouting for Growth