McKinsey Talks Operations

Global Business Services (GBS) is being redefined in the age of AI. Agentic technology is enabling GBS to move beyond traditional automation and expand as it becomes the operational backbone of AI transformation in many organizations. So what should organizations think about the future of GBS to come out ahead?
In this episode, Christian Johnson speaks with McKinsey partners Heiko Heimes and Josh Peters. They explain why GBS is strategically placed to own workflow orchestration and the talent implications of AI transformation. They also tackle one of the most pressing strategic questions facing operations leaders today: should you automate first or right-shore first, and how do you decide?
McKinsey Talks Operations offers more insights at the intersection of strategy and execution. Visit www.McKinseyTalksOperations.com to explore upcoming events and thought leadership from McKinsey's Operations Practice and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations.
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Supply chain leaders have invested heavily in technology over the last few decades and were among the earliest adopters of AI. Yet despite 90% of companies reporting AI use, only 7% have successfully scaled it. For many, supply chain execution remains manual, fragmented, and slow. What separates the companies that have scaled AI from the 90% still stuck in pilot purgatory? And why aren't more organizations seeing meaningful returns?
In this episode, host Christian Johnson speaks with Rahul Shahani, a Partner in McKinsey's Operations Practice and AI and technology enablement leader for manufacturing and supply chain, and Kapil Dev Bansal, an Associate Partner and global leader for agentic AI in manufacturing and supply chain. Together, they explore why domain-level workflow orchestration outperforms traditional use-case thinking, and how companies can generate durable value instead of launching yet another stalled pilot.
McKinsey Talks Operations offers more insights at the intersection of strategy and execution. Visit www.McKinseyTalksOperations.com to explore upcoming events and thought leadership from McKinsey's Operations Practice and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations.
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Europe’s productivity challenge is becoming increasingly difficult to ignore. Strained supply chains, rising costs, and intensifying global competition are putting mounting pressure on operations leaders to act decisively. Without bold action, Europe risks falling behind for decades to come. So what will it take for European leaders to reignite the continent’s productivity growth?
In this episode, host Christian Johnson speaks with Dr. Ruth Heuss, senior partner and co-leader of McKinsey’s global operations practice and Dr. Jan Mischke, a partner at the McKinsey Global Institute. Together, they discuss the technologies reshaping operations today—and where Europe still has an opportunity to lead.
McKinsey Talks Operations offers more insights at the intersection of strategy and execution. Visit www.McKinseyTalksOperations.com to explore upcoming events and thought leadership from McKinsey’s Operations Practice and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations.
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The pace of innovation is reshaping industries at an unprecedented speed, but technology alone is not a source of advantage. To compete in a rapidly evolving global landscape, organizations must move beyond isolated tech deployments and embrace end-to-end process transformation. The real question for 2026 is: how can leaders rewire their operations to capture the full value of what’s possible?
In this episode, host Daphne Luchtenberg speaks with McKinsey senior partners Dan Swan and Ruth Heuss, Global Co-Conveners of McKinsey’s Operations Practice, about what it takes to turn operational excellence into sustained competitive advantage, and the critical questions operations leaders should be asking now.
McKinsey Talks Operations offers more insights at the intersection of strategy and execution. Visit www.McKinseyTalksOperations.com to explore upcoming events and thought leadership from McKinsey’s Operations Practice and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations.
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Agentic AI is reshaping banking operations, enabling systems to act, decide, and learn at scale. Leading banks are redesigning their operating models to unlock new sources of value, improve resilience, and accelerate performance. As the gap between leaders and laggards widens, those who hesitate risk falling behind.
In this episode of McKinsey Talks Operations, Daphne Luchtenberg is joined by Senior Partner David Deninzon and Partner Abhilash Sridharan to explore how agentic AI is transforming banking operations today. Together, they discuss where banks are seeing the greatest impact, what it takes to rewire core processes and decision-making, and how leaders can position their organizations to capture the full potential of this rapidly advancing technology.
McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations
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