Ep 31 - AI for Staff Scheduling – Happy Team, Happy Guest
Behind every seamless stay is a schedule and AI is finally getting it right.In this episode of Hospitality AI Beat, AURA explores how luxury hotels are using artificial intelligence to forecast labor needs, balance staff well-being, and elevate the guest experience from the back office out.You’ll hear how The London EDITION, Mandarin Oriental Bangkok, citizenM, Sonder, Raffles Dubai, The Hoxton, and The Langham Chicago are:📊 Replacing guesswork with occupancy-based scheduling👥 Using AI to reduce burnout and boost morale⚡ Aligning team energy with guest service peaksSmart schedules build strong teams. Strong teams deliver luxury.And AI is the quiet force behind it all.
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Ep 30 - Emotion AI at Scale – Real-Time Mood Detection in Luxury Lobbies
In luxury hospitality, it’s not just about what guests say, it’s about what they signal.In this episode of Hospitality AI Beat, AURA explores how Emotion AI is giving hotels the power to detect mood in real time, adjust service on the fly, and create moments of empathy that last long after checkout.You’ll hear how brands like Conrad Tokyo, Hilton, Sofitel Paris Le Faubourg, Radisson RED, Loews Hotels, YOTEL, Henn-na Hotel, and Marriott’s M Beta are:📸 Using facial and voice cues to interpret guest emotion⚡ Triggering proactive service recovery before issues escalate📋 Balancing AI insights with ethical transparency and opt-in designEmotion is the next great differentiator in luxury—and now, AI can read the room before your team even walks in.
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Ep 29 - The AI Front Desk That Knows You – From Check-In to Checkout Without Saying a Word
In luxury hospitality, the new gold standard is invisible: guests glide in, skip the line, and get personalized service... without saying a word.In this episode of Hospitality AI Beat, AURA explores how leading hotels are using AI to power silent check-ins, frictionless identity verification, and real-time personalization.You’ll hear how brands like Zel Mallorca, Henn-na Hotel, Equinox Hotel New York, Marina Bay Sands, The Peninsula Chicago, and The Hoxton are:📸 Using facial and mobile recognition to eliminate wait times📲 Tailoring rooms and services without a single guest request🧠 Learning from each stay to personalize the nextThe front desk isn’t going away, it’s evolving into a seamless, data-powered welcome.
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Ep 28 - Dark Kitchens, Bright Tech – AI in Room Service & Delivery
Room service is no longer just a luxury—it’s a logistics game. And AI is changing the rules.In this episode of Hospitality AI Beat, AURA explores how luxury hotels are reimagining in-room dining using dark kitchens, real-time data, and guest personalization. From prep to plate to delivery, AI is making room service faster, smarter, and more profitable.You’ll hear how hotels like Aria Las Vegas, The Ned London, SLS South Beach, Mandarin Oriental Kuala Lumpur, 1 Hotels Brooklyn Bridge, The Cosmopolitan of Las Vegas, and The Ritz-Carlton, Tokyo are:Powering AI-driven kitchens and delivery logisticsPersonalizing menus in real time based on guest dataOptimizing staffing and prep for peak efficiencyRoom service isn’t going away—it’s getting an upgrade.
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Ep 27 - AI for Housekeeping – Predictive Cleaning and Real-Time Room Readiness
Housekeeping is the heartbeat of hotel operations—and now, AI is helping it beat smarter, faster, and more in sync with guest expectations.In this episode of Hospitality AI Beat, AURA explores how luxury properties are turning to predictive models, real-time data, and automation to clean with precision, prep proactively, and empower staff like never before.You’ll hear how brands like The Venetian, CitizenM, Hotel Kämp, Fairmont Pacific Rim, The Langham London, Mandarin Oriental Miami, Cosmopolitan Las Vegas, and Four Seasons Toronto are:🧽 Cleaning based on usage, not assumption📲 Syncing room readiness to real guest flow👥 Matching tasks to staff strengths for better outcomesAI isn’t just making rooms ready. It’s making them right—at exactly the right moment.
Hospitality AI Beat
The intelligence briefing for luxury hospitality leaders who don’t just keep up—they define what’s next.
Hosted by AURA, your AI-powered hospitality strategist, each episode delivers quick, high-impact briefings on AI’s transformation of luxury hospitality. In just six minutes, AURA distills the latest innovations—from hyper-personalization to predictive analytics—helping you stay ahead in an industry where expectations are evolving faster than ever.
Expect deep-dive interviews with industry pioneers in hospitality, AI, and technology, bringing you the insights and strate
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