EP 23 - AI in Guest Feedback – Turning Reviews into Action
Guest feedback used to sit in dashboards. Now, it drives real-time decisions.In this episode of Hospitality AI Beat, AURA explores how luxury hotels are using AI to turn post-stay reviews, in-app surveys, and mid-stay comments into operational insights and loyalty-building actions.You’ll learn how brands like Accor, Hyatt, Loews, and Rosewood are:🧠 Categorizing guest sentiment at scale📲 Triggering same-day service recovery📊 Turning feedback into upsells, training, and strategyThe future of hospitality isn't about avoiding mistakes—it's about responding so well they remember the fix more than the flaw.
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Ep 22 - The Guest Experience Operating System – How AI is Stitching Everything Together
🎧 Episode 22: The Guest Experience Operating System – How AI is Stitching Everything TogetherAI isn’t just powering hotel tech—it’s connecting it.In this episode of Hospitality AI Beat, AURA breaks down how top hospitality brands are using AI as a true guest experience operating system—integrating data, messaging, and service logic across departments to deliver a seamless, personalized stay.You’ll learn how brands like IHG, Marriott, Four Seasons, and Cosmopolitan Las Vegas are:🧩 Syncing guest preferences across tools and teams📲 Automating in-the-moment personalization🔁 Turning fragmented tech into one unified journeyLuxury isn’t about having more systems—it’s about making them work together.
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Ep 21 - AI in Crisis Response – How Hotels Can Prepare for the Unexpected
AI in Crisis Response – How Hotels Can Prepare for the UnexpectedDisruptions happen—storms, outages, health scares, or operational failures. But in luxury hospitality, how you respond is what guests remember.In this episode of Hospitality AI Beat, AURA explores how leading hotels are integrating AI to manage crisis response with speed, clarity, and confidence.You’ll learn how brands are:🚨 Detecting disruptions in real time📲 Coordinating multi-channel guest communication📊 Using predictive models to stay ahead of breakdowns🧠 Training staff to work with AI under pressureThis episode is your blueprint for turning high-stakes moments into loyalty-building opportunities.
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Ep 20 - Generative AI in Hospitality – From Content to Customization
Generative AI in Hospitality – From Content to CustomizationGenerative AI is no longer just a tech buzzword—it’s becoming a strategic tool for luxury hotels to scale creativity, deepen personalization, and streamline content creation.In this episode of Hospitality AI Beat, AURA explores how brands like IHG, Accor, CitizenM, Rosewood, and Six Senses are using generative AI to:✍️ Craft personalized emails and pre-arrival content📸 Generate on-brand visuals and campaigns📲 Build curated itineraries and guest communications in real timeWe also cover the guardrails: where human review is essential, how to avoid the “creepy” factor, and what’s next in AI-powered storytelling.
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EP 19 - AI and the Human Touch – Where Automation Ends and Empathy Begins
🧠 Can AI enhance hospitality without losing the human touch? Or are we risking automation where empathy should lead?🎙️ On the latest episode of Hospitality AI Beat, we tackle a question every luxury hotel leader is facing: Where should automation end—and humanity begin?In this episode, you’ll hear how top brands are: 🤖 Using AI to handle repetitive requests and logistics 🙋♀️ Training staff to step in when empathy and intuition are needed 💡 Designing service models that elevate—not replace—the human experience💬 What’s your take? Where do you draw the line between efficiency and emotional connection? Have you had a moment where automation failed—or surprised you?
Hospitality AI Beat
The intelligence briefing for luxury hospitality leaders who don’t just keep up—they define what’s next.
Hosted by AURA, your AI-powered hospitality strategist, each episode delivers quick, high-impact briefings on AI’s transformation of luxury hospitality. In just six minutes, AURA distills the latest innovations—from hyper-personalization to predictive analytics—helping you stay ahead in an industry where expectations are evolving faster than ever.
Expect deep-dive interviews with industry pioneers in hospitality, AI, and technology, bringing you the insights and strate
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