Getting members is one challenge. Keeping them AND growing their value? That's an entirely different skillset. In part two of this two-part episode, Darin Spindler and Scott Whitaker reveal the next four mistakes that sabotage membership businesses, including weak ascension plans, poor retention tactics, and ignoring the full customer lifecycle.
You'll also discover why churn isn't always the enemy, why single-tier memberships cap your revenue, and how you can actually turn cancellations into future opportunities. Be sure to check out part one first to learn three more of the worst mistakes membership businesses make (and how to correct them!)
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