This week, Shawn Wilkie and Dr. Ivan Zak welcome Lea-Ann Germinder, Founder and President of Germinder & Associates, Inc. They chat about the complex challenges and transformative potential of Responsible AI (RAI) in veterinary medicine. Drawing from her PhD research and presentation at Cornell’s SAVY Symposium, Germinder outlines the ethical gaps, legal gray areas, and educational challenges shaping AI adoption in vet med. She also breaks down what clinics must know before adopting AI and why ignoring it isn’t an option anymore. Learn more about Germinder & Associates. Discover more about Goodnewsforpets.com. Lea-Ann Germinder recommends “AI Ethics“ by Mark Coeckelbergh.
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20:00
292 - Mark Hines | baxtr
This week, Shawn Wilkie and Dr. Ivan Zak talk with Mark Hines from baxtr about how veterinary clinics can use technology to streamline their operations and improve access to care. Mark shares how baxtr’s software helps independent practices create custom subscription wellness plans with predictable monthly payments, automated communication, and less administrative burden. He also introduces their new Monthly Payment Guarantee feature, which ensures clinics are paid even if clients miss a payment. You will gain insights into how automated wellness programs can stabilize revenue, improve client satisfaction, increase compliance with preventive care, and reduce burnout for veterinary professionals. Learn more about baxtr. Mark Hines recommends Youtube - What Being a Veterinarian Really Takes | Melanie Bowden, DVM | TEDxCoeurdalene.
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19:21
291 - Steve Castillo | Profit Solver LLC
This week, Shawn Wilkie and Dr. Ivan Zak chat with Steve Castillo from Profit Solver about how veterinary practices can uncover hidden profits through precise, evidence-based pricing strategies. Steve shares how his patented software — already implemented in over 3,700 clinics — uses real financial data and time-motion studies to optimize service fees, boost EBITDA, and create a sustainable path to practice growth. Learn more about Profit Solver. Steve Castillo recommends “The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results” by Gary Keller and Jay Papasan.
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20:18
290 - James Kademan | Vet Receptionists
This week, Shawn Wilkie and Dr. Ivan Zak welcome James Kademan from Veterinary Receptionists to discuss how his specialized virtual receptionist service is helping veterinary clinics overcome staffing shortages, reduce front desk burnout, and improve client communication. James also shares how AI tools like real-time transcription and chatbots are being used behind the scenes, and why bold, strategic decisions are essential in today’s fast-changing veterinary landscape. Discover more about "The BOLD Business Book: A strategy guide to start, run and love your BOLD business" by James Kademan. James Kademan recommends ”Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect Hardcover” by Will Guidara.
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22:25
289 - Maria Morgan | Passpaw
This week, Shawn Wilkie and Dr. Ivan Zak chat with Maria Morgan, co-founder of Passpaw, about how veterinary teams can turn international pet travel documentation from a time-consuming task into an efficient, team-led, and profitable service. As more clients travel with their pets post-pandemic, many practices either avoid these certificates entirely or undercharge for the work involved. Maria shares how her workflow management software aims to eliminate the administrative burden of health certificates and enhance team member utilization, freeing veterinarians to focus on patient care. Learn how practices can turn a traditionally frustrating service into a team-led revenue stream that improves client experience and practice profitability: Passpaw. Maria Morgan recommends Freakonomics podcast - "Should America be Run by Trader Joe's (Update)" and Adam Grant's TED talk - "How to stop languishing and start finding flow".
The Veterinary Innovation Podcast covers the most interesting, exciting, and controversial topics in the industry today. Veterinary technology entrepreneurs Shawn Wilkie and Dr. Ivan Zakharenkov chat with industry leaders and innovators about the biggest challenges they’re facing - and how they’re overcoming them.
México