The Resilient Recruiter

• Zero to $5M: A Nordic Recruitment Agency's Organic Growth Blueprint, with Rickard Fritjofsson, Ep #244

  In this episode, we are joined by Rickard Fritjofsson. He’s the founder and CEO of a successful multi-brand recruitment company, Worldwiders, that has placed over 5,000 people in 40 countries.   Rickard discussed key elements of their company culture, influenced by sports principles, including clear career paths and collaborative goal-setting. As a recruitment business owner, it will also resonate with you how he addressed challenges such as downsizing due to market fluctuations which is a great business case of how being resilient will allow you to turn around unfavorable situations into learnings and advantages.   Episode Outline and Highlights   [03:48] How Rickard got into recruitment and how his role as the coach of Norway’s national Bandy team influences his leadership. [08:11] Why Rickard focuses on international jobs as his niche. [13:34] Growing from 0 to $5m in six years - discussion of Nordic Jobs Worldwide’s early days. [21:56] Trigger to decide on when to make the next hire in your recruitment firm. [23:35] Discussion about the business model and the management of portfolios. [26:46] Key success factors when rapidly growing their team. [36:42] Prioritizing career development of team members via progression and support projects. [45:30] Learnings that forced them to downsize and restructure.   Targeting International Jobs as a Niche   A unique selling proposition of Rickard and his team is their focus on international jobs as a niche. “So I did some research and figured out that no company in the world, even if the recruitment industry is big, is doing the niche of language recruitment of Nordics… So we were the first to step into that niche in 2016. So Norwegian, Swedish Danish, and Finnish were the specialization, and the business developed there. And we decided also to build it organically, like stone by stone.”    Being observant of industry needs, Rickard came up with an impactful solution and built their business from there. He shared their three main objectives when launching their recruitment business: build a company organically, scale the business, and be the best in what they do. So far, Rickard and his team are on track to achieving these three main goals since starting their business in 2016.   Key Success Factors Contributing to Rapid Growth   An astonishing feat that Rickard and his team have accomplished is the rapid sustainable growth of their company since its inception. He grew the company from 0 to $5m in just six years. They have placed over 5000 people in 40 countries and they have 400+ clients worldwide. What would Rickard consider as a success factor contributing to this growth? Here are some takeaways:   Core Values-Driven Culture – Embedding Courage, Trust, and Results into daily operations and decision-making. Clear Career Progression – Offering fast internal growth opportunities, and motivating employees to excel. Decisive Expansion Strategy – Rapidly opening offices in Barcelona and Lisbon, executing growth plans with confidence. Market-Aligned Scaling – Capitalizing on post-2022 industry demand to scale efficiently. Performance-Driven Mindset – Fostering a "best in the world" mentality, akin to elite sports teams (due to his background in Bandy) Client Partnership Approach – Positioning as strategic advisors rather than just service providers. Culture of Celebration – Recognizing achievements through company-wide events, awards, and gatherings.   Rickard said,  “From day one, when we started the business, we also put up core values and they are still active in the company. We also have three keywords: courage, trust, and result. So it's like having the courage to climb Mount Everest and call it taking strategic risks, putting the trust in the people we are hiring, and from that getting the results”   Overcoming Challenges - From Scaling to Downsizing   Rickard has also been very generous in sharing their resilience mindset when overcoming challenges. The last two years have been challenging: from scaling from 0-90 employees to downsizing to 60 again and cutting costs to meet the market situation is a scenario that Rickard is not used to.    However, you will hear in our conversation his resilient recruiter mindset and how getting out of his comfort zone makes him a strong CEO who can turn around unfavorable situations. He was specific in action points that they are doing differently such as implementation of stricter financial controls and a return to foundational recruitment practices, with plans to scale responsibly with improved processes.    If you are a recruitment entrepreneur and leader, you will surely be able to relate to what he shared in his experience. Have you navigated a similar scenario as a leader before?   Rickard Fritjofsson  Bio & Contact Info   Rickard Fritjofsson is a Swedish citizen living in Norway for the past 15 years, with an apartment in Málaga, Spain that allows him to enjoy both northern and southern European lifestyles. He is the founder of Worldwiders, a multi-brand recruitment company specializing in Language Recruitment, IT, and Executive Search, serving 400+ clients across 40+ countries. Passionate about the blend of sports and business. Former bandy player, now the national coach for Team Norway, leading them to a World Cup bronze medal.   Rickard on LinkedIn Worldwiders website link Nordic Job Worldwide website link Asian Job Worldwide website link IT Jobs Worldwide website link Multilingual Jobs Worldwide website link   Connect with Mark Whitby Get your FREE 30-minute strategy call Mark on LinkedIn Mark on Twitter: @MarkWhitby Mark on Facebook Mark on Instagram: @RecruitmentCoach   Subscribe to The Resilient Recruiter If you’ve been enjoying the podcast, please take two minutes to leave a review. Your review is greatly appreciated because it helps us attract a bigger audience and help more recruiters.

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• The Human Connection: Why Top Recruiters Lead with Phone Calls, with Rachel Filby, Ep # 243

  Not everyone is born to become a recruiter, but this may be the case for our special guest, Rachel Filby. When her father convinced her to pursue a career in recruitment, she never hesitated and firmly believed that it was one of the best decisions of her life. In her first year with Michael Page, she became a top biller, and she now runs her own recruitment agency, RF Recruitment. In this episode, you will hear about the very specific success factors that led to her becoming a top performer and how she successfully transitioned to becoming a consistently successful solopreneur. Rachel has 20 years of recruitment experience, initially working for one of the largest recruitment agencies in the world.  In the Financial Times Survey 2024, Rachel Filby was recognized as one of the top 150 recruiters in the UK.  Episode Outline and Highlights [01:09] How Rachel got into recruiting and how she became the number one biller at Michael Page. [11:21] Five success factors in becoming a top billing perm recruiter in the UK in her first year. [19:33] Thought process that motivates Rachel’s sense of urgency. [25:22] Discussion on rapid career trajectory and development as a leader. [32:00] Launching RF Recruitment agency during COVID and while integrating family life. [40:55] Rachel reveals her typical day-to-day process (past-present-future approach). [48:13] Best practices on lead generation and business development. [1:00:55] Rapid fire questions - business model, tech stack, etc.   Five Success Factors of Becoming the Top Biller in Her First Year as a Recruiter Rachel initially wanted a career in media, but her father recommended that she take recruitment as a career path. At 21, she started her career with Michael Page and became a top biller in her first year!  Although she primarily attributes her success to the great training she received from Michael Page, I found five success factors that could resonate well with many aspiring recruiters who also plan to become future recruitment business owners:   Commitment to Training and Preparation: Rachel took her training seriously, treating it with the level of commitment often reserved for seasoned professionals.  Strong Work Ethic and Dedication: Her willingness to work long hours and focus on her tasks set her apart.  Genuine Passion for People: Her empathy and listening skills allowed her to build meaningful relationships and understand individuals' unique needs, making her a trusted advisor during critical moments in their careers. Focus on High Activity Levels and KPIs: Rachel consistently met or exceeded her KPIs, which ensured a steady pipeline of candidates and opportunities. Sense of Urgency and Speed: Rachel’s natural inclination for urgency enabled her to act swiftly on opportunities.    Together, these factors, along with the right mindset and strategy, propelled Rachel to outstanding success in her first year as a recruiter. This also led to a strong career trajectory, with her getting an early promotion as a manager.   Using the Past-Present-Future Approach in Day-to-Day Business   As a recruitment solopreneur, it can be challenging for Rachel to handle the end-to-end process of her business due to capacity challenges. This is also on top of her duty as a mother, as she places high value on taking care of her kids. I wanted to know her day-to-day process and how she can sustain her momentum in successfully running her business with consistent billing and client acquisition.   She explained, “I kind of separate my, my thought process and on my business in kind of three areas. So it's past, present, and future.”   She elaborated that the “past” means protecting the money she made or existing relationships. This entails a lot of aftercare and ensuring that relationships are continuously maintained.   The “present” is explained as “Then I have kind of the present, which is jobs I'm currently recruiting, candidates I'm currently working with. That's my kind of here-and-now. So, you know, I guess there's a bit of a sweet spot of how many jobs, you know, you have that you can do a really good job on within the time that you have. And you don't really want too many more than that or too many less than that.”   The “future” refers to business development and lead generation to secure the source of the next job.   Do you also apply the same approach to your business?   Best Practices on Lead Generation and Business Development   When discussing the “future” principle, I wanted to pick Rachel’s brains on her approach to business development and lead generation as well as how much time she spends in this aspect of her business. Below are some takeaways:   1. Proactive and Low-Pressure Engagement   Rachel consistently monitors her niche market, staying updated on who’s hiring and when they might need her services. She engages early in the recruitment process with no expectation of immediately winning the job, allowing her to build rapport without pressuring the client.   2. Intentional Targeting and Tailored Communication   Her outreach is bespoke and personal—whether it’s a phone call, LinkedIn message, or email—avoiding generic marketing materials in favor of tailored communication that resonates with potential clients.   3. Prioritizing Connection Through Calls   Despite the prevalence of digital communication, Rachel emphasizes the power of phone calls as the foundation of strong client relationships. She supplements this with follow-ups via voicemail, email, and LinkedIn to ensure she remains on their radar.   Rachel Filby Bio & Contact Info   Rachel Filby has 20 years of recruitment experience working initially for one of the largest recruitment agencies in the world and now runs her recruitment agency specializing in Facilities Management Recruitment. Rachel Filby is recognized as one of the top 150 recruiters in the UK in the Financial Times Survey 2024.    Rachel on LinkedIn RF Recruit website link   People and Resources Mentioned  Firefish  Connect with Mark Whitby Get your FREE 30-minute strategy call Mark on LinkedIn Mark on Twitter: @MarkWhitby Mark on Facebook Mark on Instagram: @RecruitmentCoach   Subscribe to The Resilient Recruiter   If you’ve been enjoying the podcast, please take two minutes to leave a review. Your review is greatly appreciated because it helps us attract a bigger audience and help more recruiters.  

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• The Science of Strategic Trust: Building Long-Term Recruitment Success, with Mary Morton, Ep #242

  Mary Morton reveals how converting scientific research into strategic relationships revolutionized her recruitment approach. A biology major turned pharmaceutical recruiter, she leverages investor presentations and company pipelines to identify opportunities before her competitors.  This research-driven strategy and building deep client trust helped her agency thrive from its 2008 recession launch through today's market challenges. Episode Outline and Highlights [04:50] How Mary accidentally got into recruitment. [08:30] Critical foundations contributing to recruitment career longevity. [17:26] Building relationships and walking the talk: Mary’s ingredients to success. [29:37] Mary is a science nerd and how she uses this quality to connect with clients. [39:43] How preparation and research in advance make it easy for May to connect with decision-makers for potential clients. [42:21] Adding value in your niche as a recruitment organization. [45:20] Quick fire questions. [49:27] Why Mary launched her podcast, MSLead Chronicles. [53:27] Mary shared one of the biggest roadblocks she had to overcome.   Critical Foundations in Billing $10M  Mary's 30+ years of experience demonstrates how becoming an industry expert enables proactive rather than reactive recruiting. Her biology degree and pharmaceutical specialization became powerful advantages in building a $10M+ billing desk. Her longevity in the industry and accomplishments in the pharmaceutical niche can be attributed to several foundational elements: Curiosity and Science-Driven Approach: She emphasized the importance of being a "nerd" about the industry you work in, highlighting her drive to learn everything about the pharmaceutical space. People-Centric Focus: While being a people person is essential, Mary combined this quality with deep industry expertise and strategic focus to excel in recruitment, a role that requires more than interpersonal skills. Relentless Drive and Discipline: Mary's strong work ethic and determination were inspired by her father, a Marine Corps officer with a 31-year career. His values of accountability, responsibility, and perseverance deeply influenced her approach to work.   These factors, combined with her adaptability, niche specialization, and focus on continuous learning, have solidified her position as a leader in the recruitment industry.   How to Add Value to Your Niche as a Recruitment Organization   “Well, if they're already niched, I think they owe it to themselves as well as to the candidates and clients that they're serving to be an expert in the space that they're niched in or that they claim to be niched in. You know, I think that's where the value comes it.” This statement summarizes Mary’s mindset on adding value to your industry niche as a recruitment organization.   By investing in niche-specific knowledge and preparation, recruitment organizations can elevate their effectiveness and differentiate themselves in competitive markets. It also brings about the following benefits that Mary elaborated on in our discussion:   Enhanced Expertise and Credibility Anticipation of Objections Improved Candidate and Client Engagement Higher Placement Success Rates Efficiency in Communication Tailored Solutions Long-Term Industry Impact   One way Mary builds her credibility in her relevant niche (in addition to her longevity) is by hosting a podcast.   Comprehensive Information Gathering as Competitive Advantage  Mary's approach to information gathering goes far beyond standard job requirements. This thorough preparation becomes a key differentiator in her market. She can easily engage with potential clients' primary decision-makers, which results in optimum connection rates.   She shared the essential elements of her process:   Detailed initial client conversations beyond job descriptions Documentation of potential objections and prepared responses Collection of scientific/technical information candidates might question Market feedback about the company's reputation Preparation of selling points and challenge responses   These strategies directly contributed to Mary's ability to build a sustainable business that has thrived through multiple market downturns while maintaining premium fees averaging $50,000.   Mary Morton Bio & Contact Info   Mary began her recruiting career 30 years ago this coming March. For the last 25 years in the pharmaceutical industry. She owns SEMbio, a niche recruiting firm in field-based medical affairs, that she founded in 2008 with her longtime colleague and business partner, Nicole Evans. She has been a member of the Pinnacle Society for 7 years and runs a 360 desk that is primarily focused on account management, with personal billings above $10M over the last 15 years. (I only have billing records going back to 2011!)   Sembio website link MSLead Chronicles Podcast on YouTube   People and Resources Mentioned    Nicole Evans on LinkedIn Chad Fellers on LinkedIn Pinnacle Society PCRecruiter  Ring Central Hinterview  Swordfish Connect with Mark Whitby Get your FREE 30-minute strategy call Mark on LinkedIn,  Mark on Twitter: @MarkWhitby Mark on Facebook Mark on Instagram: @RecruitmentCoach   Subscribe to The Resilient Recruiter If you’ve been enjoying the podcast, please take two minutes to leave a review. Your review is greatly appreciated because it helps us attract a bigger audience and help more recruiters.  

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• Why Values and Connection Built Our Remote Recruitment Success, with Hugh Pocock, EP #241

  Hugh has zero background in recruiting but extensive experience in agriculture. How did he leverage his industry knowledge and establish a recruitment firm that rapidly grew in five years?   You will most certainly enjoy learning about his mindset, strategies, and how he overcame several roadblocks when he founded Cultura Connect, a company specializing in recruitment within the agriculture, food, and forestry sectors.   Since its inception, the business has experienced rapid growth. They’re now a team of 13 with extensive knowledge and experience in agriculture and related fields.   Hugh is passionate about nurturing and developing talent in the agricultural, food, and forestry industries, leveraging his experience and unique insight into the challenges of building effective teams.   Episode Outline and Highlights   [02:11] Hugh’s background in the agricultural industry and recruitment. [11:30] Key stages in building Cultura Connect. [20:15] Overcoming the challenges of building your internal team. [26:58] Roadblocks and solutions that Hugh and his team have encountered in a remote setup. [38:42] Taking time to overcome other challenges in a new recruitment business. [44:41] Discussion on Cashflow Metrics and KPIs. [48:31] Hugh’s absolute keys to success. [51:48] Minimum standards that Hugh looks for members of his team. [54:28] Branding and marketing strategies.   Industry Knowledge is a Key Differentiator in Niche Recruitment   Hugh's story shows how deep industry expertise can become a recruitment agency's strongest differentiator. His agricultural background became a powerful business advantage, enabling Cultura Connect's rapid growth. His background in agriculture and tech became a critical differentiator in successfully bridging the gap between agricultural expertise and talent acquisition.    Focusing on his strengths and leveraging his background gave him the following advantages:   Niche credibility due to his agriculture experience. Accurate candidate assessments. Extensive network. A clear understanding of his client’s needs. Understanding of innovation and upcoming trends (ex. AgriTech).   Leveraging your field background and experience as a recruiter can be an invaluable key factor in your success when launching your recruitment business.   Choosing the Right People is the Main Key to Success   What Hugh and his business partner have accomplished in the past 5 years is phenomenal. Since its inception, the business has experienced rapid growth with now a team of 13! When I asked him to summarize his absolute key factors to success, he mentioned:    “Getting the right people, people that really understand the industry. That's allowed us to be seen as the Agricultural specialist, the forestry specialist, food specialist. Because we've got that team of individuals, all those individuals are passionate about that. They're passionate about doing a good job, they're committed and I guess ultimately they fit with our culture. So people will be one of the key things for us.”   Ironically, building an internal team can be challenging for recruitment business owners. Hiring the wrong person can reduce growth, profit, and cash flow. Hugh focuses on minimum brand values when identifying someone who will be part of their team. Some of these are:   Passion for the Industry Compassion Resilience Team Orientation Integrity Proactivity Quality over Quantity   These values highlight Hugh's emphasis on creating a team that is not only skilled but also aligned with Cultura Connect's cultural and ethical requirements.   Best Practices in Remote Team Management   Hugh also shared pragmatic approaches to managing a remote team. Cultura Connect's approach to remote work is a great example of maintaining team performance and culture without a physical office. Their success stems from a deliberate balance of virtual and in-person connections. However, there are critical elements and cadences that are present: Team rhythm: 6-weekly in-person work sessions combined with weekly virtual meetings Quarterly activities: Structured team-building events (from hiking to canoeing) Strategic onboarding: Initial 3-4 days in-person with ongoing mentorship Flexible workspaces: Supporting team members who prefer occasional office settings The model enables growth while reducing overhead costs, demonstrating how remote-first can strengthen rather than compromise recruitment operations. Hugh Pocock Bio & Contact Info   Hugh Pocock is the Founding Director of a recruitment business, Cultura Connect - specializing in recruitment for agriculture, food, and forestry sectors. The business was founded in 2020, with his business partner Tom Marsh, where they have successfully combined Hugh’s 20+ years of experience in agribusiness with Tom’s 20+ years of experience in recruitment. The business has grown rapidly since its inception with the development of a team of recruitment experts with in-depth knowledge and experience in agriculture and related sectors.   Born and raised on his grandparent’s dairy farm in Shropshire, a passion for agriculture was formed from Hugh’s early years. Heavily involved in Holstein Young Breeders in his youth, then going on to graduate with a degree from Harper Adams, Hugh pursued a career in cattle genetics and gained over 15 years of experience in a variety of high-level commercial roles.  In 2016 Hugh signed a farm tenancy, with his wife and two children, on a 100% grass-based 150 acre farm near Whitchurch, Shropshire. Here they farm New Zealand Romney sheep, Polled Dorset Sheep and Wagyu cattle. Sustainability and working closely with nature is their farming philosophy, managing the farm with multiple environmental stewardship initiatives.  Hugh is passionate about nurturing and developing talent in the agricultural, food, and forestry industries, and having the opportunity to work with a multitude of businesses across these sectors gives him a unique insight into the challenges of building and retaining high-performing teams.   Hugh on LinkedIn Cultura Connect website link Cultura Connect on Instagram   People and Resources Mentioned    Matt Walsh on LinkedIn Tom Marsh on LinkedIn Overdue Invoices? Here’s How to Collect Your Placement Fee!   Connect with Mark Whitby Get your FREE 30-minute strategy call Mark on LinkedIn Mark on Twitter: @MarkWhitby Mark on Facebook Mark on Instagram: @RecruitmentCoach   Subscribe to The Resilient Recruiter If you’ve been enjoying the podcast, please take two minutes to leave a review. Your review is greatly appreciated because it helps us attract a bigger audience and help more recruiters.  

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• From BD to Brand Development: How to Build a Sustainable Recruitment Business, with Jessica Hamilton, Ep #240

  Few people have established the credibility and connections that Jessica Hamilton has when it comes to recruiting in the financial crime space. Jess is the go-to recruiter in London for financial crime roles, with over a decade of experience partnering with clients to build out their teams. In our conversation, Jess shares the fascinating story of how a discussion in a pub first got her interested in specializing in financial crime recruitment. She went on to launch and build highly successful teams, first at Robert Walters, then Investigo where she led the top-performing financial services recruitment team globally. Recently, Jess took her career to the next level by launching her own firm, FincSelect, with business partner Ian Christie. Jess reveals the keys to her success, including focusing on being a trusted advisor, not just a transactional recruiter. Her "soft sell" marketing approach, sharing valuable insights and building real relationships, has made her the recruiter of choice in her market.   Episode Outline and Highlights   [02:24] How Jess got into recruiting marketing roles to Financial Crime. [07:16] Key factors in building the biggest billing desk in Investigo. [12:58] Discussion of Jess’s power phrases: “The placement is the prize, not the program” & “The art of the soft sell” [16:15] Becoming a credible thought leader through LinkedIn. [24:36] How panels and other platforms can help establish your expertise in your niche community. [32:09] Video phone calls and LinkedIn messaging to get a “larger surface of luck.” [40:28] Doing BD daily - Jess shares their best practice. [43:45] How to drive and use referrals from clients and candidates as a primary metric. [53:25] Navigating work-life integration by prioritizing and being task-focused.   Nuggets of Wisdom from Jess   Jess shared insightful perspectives on her recruitment cadence and approach in our conversation. Below are the power phrases she shared that I am sure will resonate well to recruiters and business owners, both new and tenured:    "The placement is the prize, not the program"   Jessica stresses the importance of focusing on long-term outcomes rather than immediate successes. In her experience, success in recruitment comes from investing time and effort into understanding the market deeply, building expertise, and creating value for clients beyond merely filling roles.    "The art of the soft sell":   Jessica highlights the effectiveness of positioning oneself as a knowledgeable consultant rather than a traditional recruiter. She builds trust and credibility by demonstrating expertise, being genuinely curious, and consistently engaging with the market (e.g., hosting events, having insightful conversations, and creating content on LinkedIn). This approach fosters a natural demand for her services, emphasizing the value of being seen as an advisor who shapes team structures and strategies.   Using Referral as a Metric to Drive Growth   Another interesting approach shared by Jess is how they use referrals as a primary metric. She has created a sustainable practice by prioritizing the quality of relationships that generate ongoing referrals. Some key strategies she shared for building a referral-based business are outlined below: Tracking all referral sources meticulously in your CRM Using brief, personal outreach messages focused on relationship-building Leveraging WhatsApp (desktop) for efficient communication management Building strategic partnerships with complementary businesses Always asking for referrals in every conversation Treating candidates and clients with equal importance Focus on authentic relationships over formal referral schemes "How can you decide if you're the best if no one's referring you?" This mindset has enabled Jessica to build a business where quality relationships drive consistent growth rather than relying solely on direct business development efforts.   Brand Development as the new “BD” in Recruitment One of the most important takeaways from Jessica's approach is how she redefines BD—not as "business development," but as "brand development." Instead of relying solely on the usual cold calls and sales tactics, Jessica has carved out a thriving niche by positioning herself as a thought leader in financial crime recruitment. Her strategy shows that by consistently building your personal and professional brand, you can create a steady flow of inbound opportunities.   Some strategies she implements are as follows: Posting consistently on LinkedIn (3x weekly) between 10 am-4 pm Tuesday-Friday Sponsoring strategic industry events as the sole recruitment partner  Building credibility through association with industry leaders (ex. International Compliance Association) Jessica Hamilton Bio and Contact Info  Jessica is pretty much synonymous with financial crime recruitment in London. She is the most well-known recruiter in her space and is seen as a thought leader and industry expert. She has featured in a book of financial crime compliance experts "Financial Crime Fighter - Book of Mentors", alongside many global heads of banks and industry. She speaks on industry panels and is the recruitment expert on the new ICA course for new MLROs. Jess has been recruiting for just over 10 years and created her first financial crime desk from scratch initially at Robert Walters in London, after meeting a girl in a pub who did financial crime (Jess thought the role sounded interesting) Jess then went onto replicate this at another global recruitment agency, based in London (Investigo) where within 2 years, she had built it to the top billing desk in financial services, globally.  It was at Investigo she met her business partner, Ian Christie.  After the birth of her first son, Ian approached Jess to start out on there own, and after returning from maternity leave the founded FincSelect in 2022.  Jessica on LinkedIn FincSelect website   People and Resources Mentioned Ian Christie on LinkedIn Connect with Mark Whitby Get your FREE 30-minute strategy call Mark on LinkedIn Mark on Twitter: @MarkWhitby Mark on Facebook Mark on Instagram: @RecruitmentCoach   Subscribe to The Resilient Recruiter If you’ve been enjoying the podcast, please take two minutes to leave a review. Your review is greatly appreciated because it helps us attract a bigger audience and help more recruiters.  

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