Data-Smart City Pod

What does a city government owe its residents? Host Stephen Goldsmith speaks with Eyal Feder-Levy, CEO of Zencity, to explore how GenAI is fundamentally transforming the way cities measure, understand, and respond to resident needs.

For decades, performance management in government has relied on operational metrics like crime numbers, pothole repairs, traffic flow. But what happens when the data looks good, yet residents feel less safe? When efficiency improves, but trust declines?

In this episode, Feder-Levy argues that citizen satisfaction and perception should be the true North Star for city government. Using social sentiment analysis, AI-powered data agents, and real-world examples, he explores how GenAI is cutting response times, revealing hidden patterns, and closing the gap between statistics and lived experience.

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Music credit: Summer-Man by Ketsa

About Data-Smart City Solutions

Data-Smart City Solutions, housed at the Bloomberg Center for Cities at Harvard University, is working to catalyze the adoption of data projects on the local government level by serving as a central resource for cities interested in this emerging field. We highlight best practices, top innovators, and promising case studies while also connecting leading industry, academic, and government officials. Our research focus is the intersection of government and data, ranging from open data and predictive analytics to civic engagement technology. We seek to promote the combination of integrated, cross-agency data with community data to better discover and preemptively address civic problems. To learn more visit us online and follow us on LinkedIn.

Host Stephen Goldsmith sits down with Suma Nallapati, Chief AI and Information Officer for the City and County of Denver, to explore how Denver is using generative AI to collapse bureaucracy and make government fundamentally more responsive to residents. Nallapati discusses Denver's Sunny AI platform, why combining the CIO and AI officer roles eliminates unhealthy friction between innovation and caution, and why the real opportunity of GenAI lies in freeing public servants from repetitive tasks so they can focus on the human connection that drew them to public service in the first place. Nallapati emphasizes that AI is a tool in government's toolbox—one that succeeds only when paired with ethical frameworks, transparency, and a relentless focus on resident outcomes rather than technology for its own sake.
Listener Survey: bit.ly/datasmartpod
Music credit: Summer-Man by Ketsa
About Data-Smart City Solutions
Data-Smart City Solutions, housed at the Bloomberg Center for Cities at Harvard University, is working to catalyze the adoption of data projects on the local government level by serving as a central resource for cities interested in this emerging field. We highlight best practices, top innovators, and promising case studies while also connecting leading industry, academic, and government officials. Our research focus is the intersection of government and data, ranging from open data and predictive analytics to civic engagement technology. We seek to promote the combination of integrated, cross-agency data with community data to better discover and preemptively address civic problems. To learn more visit us online and follow us on LinkedIn.

Host Stephen Goldsmith sits down with Brian Elms, former director of Denver's groundbreaking Peak Academy and founder of Change Agents Training, to explore how generative AI is transforming government's most successful employee empowerment model. Elms explains how Peak Academy has saved governments over $50 million by teaching frontline workers to become problem solvers in their own services, and why unlocking employee potential matters for everyone in a government organization. They also discuss how AI agents augment this work, with Elms recommending eliminating useless work first, then layering on performance management and AI tools to help subject matter experts — not just executives — drive continuous improvement from the ground up.
Take the survey at bit.ly/datasmartpod.
Music credit: Summer-Man by Ketsa
About Data-Smart City Solutions
Data-Smart City Solutions, housed at the Bloomberg Center for Cities at Harvard University, is working to catalyze the adoption of data projects on the local government level by serving as a central resource for cities interested in this emerging field. We highlight best practices, top innovators, and promising case studies while also connecting leading industry, academic, and government officials. Our research focus is the intersection of government and data, ranging from open data and predictive analytics to civic engagement technology. We seek to promote the combination of integrated, cross-agency data with community data to better discover and preemptively address civic problems. To learn more visit us online and follow us on Twitter.

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Music credit: Summer-Man by Ketsa
About Data-Smart City Solutions
Data-Smart City Solutions, housed at the Bloomberg Center for Cities at Harvard University, is working to catalyze the adoption of data projects on the local government level by serving as a central resource for cities interested in this emerging field. We highlight best practices, top innovators, and promising case studies while also connecting leading industry, academic, and government officials. Our research focus is the intersection of government and data, ranging from open data and predictive analytics to civic engagement technology. We seek to promote the combination of integrated, cross-agency data with community data to better discover and preemptively address civic problems. To learn more visit us online and follow us on Twitter.

Listener survey: bit.ly/datasmartpod
In our end-of-year episode, host Stephen Goldsmith reflect on 2025's most promising advancements in local government and shares his vision for how cities can harness generative AI to drive real change. Goldsmith discusses why a problem-first approach to AI implementation matters, how cities can rebuild public trust through better community listening, and why government processes must fundamentally transform—not just be overlaid with new technology. Drawing on decades of experience, he explains how bridging the gap between data-rich officials and context-rich residents creates opportunities for meaningful, co-created solutions.
Episodes mentioned: City Leadership in the AI Era with Rochelle Haynes and Carrie Bishop; Generative AI and the Possibility Government with Mitch Weiss; and Recoding America Author Interview with Jennifer Pahlka.
Music credit: Summer-Man by Ketsa
About Data-Smart City Solutions
Data-Smart City Solutions, housed at the Bloomberg Center for Cities at Harvard University, is working to catalyze the adoption of data projects on the local government level by serving as a central resource for cities interested in this emerging field. We highlight best practices, top innovators, and promising case studies while also connecting leading industry, academic, and government officials. Our research focus is the intersection of government and data, ranging from open data and predictive analytics to civic engagement technology. We seek to promote the combination of integrated, cross-agency data with community data to better discover and preemptively address civic problems. To learn more visit us online and follow us on Twitter.