Command Control Power: Apple Tech Support & Business Talk

In this episode of Command Control Power, the hosts discuss the hustle of their busy January, including managing clients during holiday breaks. They share insights on employing external support teams, retaining work efficiency without a full-time replacement, and offering priority support services for high-demand clients. They dive into domain management stories, highlighting positive and negative interactions with GoDaddy. The hosts also explore the hidden functionality of Apple's backtrack feature and share frustrations about the all trails app. Join them for a mix of practical advice, tech tips, and candid commentary on managing IT work and client needs.
 
00:00 Introduction and Holiday Recap
00:44 Managing Client Support During Holidays
02:09 Outsourcing Support Services
03:40 Implementing Support Team and Workflow
07:07 Client Feedback and Adaptations
08:59 Priority Support and New Services
13:31 AI and Automation in Client Support
20:26 Domain Management and SEO Challenges
30:58 GoDaddy's Unexpected Favor
32:53 Navigating Domain Transfers
37:35 Apple's Hand Warmer Idea
38:22 Apple TV Screenshot Trick
40:18 Apple's Backtrack Feature
46:34 Frustrations with AllTrails App
54:37 Conclusion and Patreon Plug

In this episode of Command Control Power, the hosts humorously discuss their tech-related frustrations and the nuances of tech support. They struggle with audio issues at the beginning, but then delve into the timing issues with Apple's OS updates and deferrals, highlighting the challenges of managing these updates for clients. There's a light-hearted recount of personal tech issues, such as using HomePods and streaming music services. They also share the complexities of dealing with ISPs, particularly with switching providers and maintaining service quality. The episode concludes with a quirky story about a tech support session interrupted by a client's unexpected firing.
 
00:00 Introduction and Banter
01:12 Technical Difficulties and Setup
06:17 ISP Experiences and Switching to Frontier
08:07 Nostalgia and Local References
11:57 Dealing with ISPs and Customer Service
19:46 Frontier Fiber and Recommendations
23:05 Awkward Client Interaction
24:47 Tahoe Deferrals Explained
26:15 Apple's 90-Day Update Policy
29:04 Challenges with OS Updates
32:25 Client Management Strategies
36:49 The Frustrations of Tech Updates
50:45 Humorous Client Stories
52:20 Closing Remarks and Announcements

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

In this episode of Command Control Power, the hosts discuss their busy schedules at the end of 2025 and their plans for the holiday season. Topics include the impact of year-end client projects, managing office breaks, and balancing personal time during the holidays. The conversation shifts to a timely warning about iPhone security while traveling, prompted by an article from Tidbits Content Network. A fascinating client story is shared involving the recovery of an old iCloud account trapped behind forgotten credentials. Another highlight includes a successful repair story from the Rossman Group, addressing a client's dead MacBook Pro battery. The hosts wrap up by exploring intriguing tech topics such as blocking issues in email aliases and innovative VPN solutions for connection bonding.
00:00 Introduction and Year-End Reflections
00:37 Holiday Plans and Workload Management
03:09 New Year Greetings and Travel Stories
04:39 iPhone Security Concerns While Traveling
06:50 NFC and QR Code Scams
11:00 Client Stories and Apple Support Experiences
18:01 The MacBook Pro Charger Dilemma
18:20 Resetting the SMC and Battery Issues
18:39 Recurring Revenue and Client Needs
20:11 Repair Challenges and Solutions
22:07 The Rossman Group to the Rescue
26:41 Gmail Sent Mail Mystery
32:14 Speedify VPN and Connection Bonding
33:40 Conclusion and Listener Appreciation

In this holiday message episode of Command Control Power, the hosts discuss the importance of intuition and trusting one's gut instincts in business and life. They emphasize the significance of mental and physical health, encouraging listeners to take care of themselves and stay vigilant about their overall wellness. Reflecting on the stressors of work and client relationships, they advocate for finding balance, taking breaks, and not glorifying overworking. As they wrap up, they wish their audience a happy holiday, urging them to disconnect and relax while continuing to support the podcast.