Command Control Power: Apple Tech Support & Business Talk

Episodios disponibles

5 de 293

642: AirPods, Angels, and Apple Mystique
In this episode of Command Control Power, the hosts discuss a variety of topics including a nostalgic throwback to a wrestling match they attended, the latest release of the MacBook Pro with M5 chip, and the implications of larger storage options. They dive into the specifics of the new 'Launch Angels' folder found in macOS 14, differences in storage drives, and the practical uses of Google Gemini for locating a lost MacBook. Additionally, they highlight the pros and cons of Amazon purchases, and share personal stories involving client interactions and unique tech mishaps. The episode wraps up with a teaser for the next Patreon-only episode focusing on marketing strategies using Canva. 00:00 Introduction and Nostalgia 00:47 Wrestling Memories and Family Connections 01:58 New MacBook Pro with M5 Chip 06:03 Storage Needs and Solutions 14:09 Smart TVs vs. Apple TV 19:39 AirPods Pro Discussion 25:32 Meeting in Boulder and Casa Bonita 27:59 Planning Future Meetups 28:15 Discussing Canva and Managed Service Plans 28:40 Launch Angels Folder Discovery 31:41 Apple Music and Third-Party Services 32:46 Bluetooth Adapters for Airplanes 34:17 Amazon Purchases and Returns 40:10 Printer Ink Scams and Issues 51:05 Client Stories and AI Assistance 56:29 Conclusion and Patreon Promotion
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641: Pennywise and Pound Foolish: Lessons in IT Management
In this episode of Command Control Power, Jerry discusses his recent experience in acquiring a rescue puppy and managing interactions between his pets. The hosts delve into challenges faced with client device management, particularly focusing on issues related to Apple's Jamf Pro and the importance of having full control over devices. They share various client anecdotes and mishaps, including managing clients' attempts to self-solve tech issues leading to greater problems. Additionally, the episode covers a significant mishap involving Jerry's mailing list being flooded with fake emails and subsequent data loss, emphasizing the necessity of backing up contact lists. The episode also teases upcoming content on using tools like Canva and GPT for marketing and drafting terms of service. 00:00 Introduction and Greetings 00:39 Puppy Adoption Story 01:55 Client Troubles with Jamf Pro 07:42 Client Self-Management Issues 12:55 Printer and Network Troubles 19:38 Personal Tech Mishaps 23:25 Data Recovery Challenges 26:50 Client Communication Challenges 27:37 The Importance of Data Backup 28:49 Newsletter Management and MailChimp Issues 36:05 Dealing with Spam and Contact List Problems 40:41 Lessons Learned and Future Plans 49:32 Exploring Marketing Tools and Strategies 54:25 Conclusion and Patreon Promotion
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Best Of CCP - 073: Mac Mini 2014 & Recommendations
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
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639: Exploring macOS 26 (Tahoe) Updates, Apple Product Upgrades, and MDM Strategies
In this episode of Command Control Power, the hosts discuss the latest release of macOS 26 (Tahoe), including new features and user experiences. They also talk about Apple's recent updates for older iOS versions and the challenges of managing macOS updates using Mobile Device Management (MDM) profiles. The conversation touches on the new AirPods Pro 3 and AppleCare One plans. Listeners also get a glimpse into upcoming discussion topics for Patreon supporters and participate in a fun pop quiz about Mac system files. The episode wraps up with insights into how Apple addresses counterfeiting and product quality. 00:00 Introduction and Fall Background Banter 00:39 Join Us on Patreon 01:23 Pop Quiz and New Cursors in Tahoe 03:18 WiFi Troubleshooting and Privacy Settings 04:43 Screen Recording Tools 05:30 System Settings and Update Issues 07:18 MDM Solutions and Blocking Updates 13:33 Client Experiences with Updates 22:33 Podcast Critiques and Fake Apple Products 27:17 Counterfeit Apple Products 29:17 Recommended Reads 30:09 Exploring macOS Updates 31:18 iOS Updates Breakdown 33:00 Apple's Generosity with Updates 34:19 Deferral Profiles and Update Strategies 38:39 AirPods Pro 3 Discussion 41:07 AppleCare One and Device Management 50:14 Pop Quiz and Closing Remarks
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638: The Podcast Air: Slimmer, Lighter, and the newest one we ever made
In this episode of Command Control Power, hosts Jerry and Joe discuss a special new episode's launch, emphasizing their latest, more advanced podcast. They explore two in-depth client cases, detailing their troubleshooting strategies for corrupted macOS systems and the importance of solid backup solutions. The discussion covers issues related to file system corruption, shared disc mode, Apple silicon, MDM capabilities, and exemplary client service experiences. Joe shares insights into using Apple's tools more effectively and a handy tip for managing Netflix sign-outs on Samsung TVs. 00:00 Introduction and Special Opening 00:25 Groundbreaking Podcast Announcement 01:39 Pet Peeves and Shipping Woes 04:34 Technical Issues and Text Messaging 11:05 Repairing Computers and User Issues 25:49 Backup Solutions and Best Practices 28:57 Backup Strategies and Client Calls 29:17 Troubleshooting a Mac Studio with Full Storage 30:16 Shared Disk Mode and Carbon Copy Cloner Issues 32:25 Client Backup and OS Version Discovery 35:55 File System Corruption and Recovery 42:32 Apple Store and Client Referrals 47:05 Client Misunderstandings and Device Management 53:53 Family Reunion and Netflix Sign-Out Trick 56:50 Conclusion and Future Episodes
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