Command Control Power: Apple Tech Support & Business Talk

In this episode of Command Control Power, Jerry and Joe discuss recent weather experiences and delve into network topics, including the Unify travel router, the Unify 5G Max Dream Router, and data SIM options. They also share practical tips for streamlining tech tools like Text Expander shortcuts and explore innovative solutions like SPEED for bonding multiple internet connections. Additionally, they touch on topics like simplifying Amazon returns and considerations for international travel, providing humorous anecdotes and prudent advice along the way.
 
00:00 Introduction and Weather Chat
01:14 Network Talk: Ubiquiti Announcements
01:36 Unify Travel Router: Features and Criticisms
04:54 Dream Router 5G Max: A Versatile Solution
06:28 5G Max and LTE Backup: Deployment Insights
13:26 Affordable Data SIMs for Low-Income Users
18:41 International Travel: EIM Solutions
23:05 Speed.com: Bonding Multiple Connections
28:05 Understanding Data Plans and Router Compatibility
28:56 Currency Exchange for International Travel
33:29 Network Security and Data Protection
37:57 Text Expander Tips and Tricks
43:43 Venmo and ACH Payment Insights
48:11 Amazon Returns and Stock Picks
52:13 Conclusion and Listener Appreciation

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

In this episode of Command Control Power, Sam and Joe discuss their recent experiences managing client tech issues, including dealing with email outages linked to service cancellations and signature management services. They highlight the significance of understanding backend configurations and making informed decisions to enhance client service. The conversation also touches on the nuances of email signature management, the importance of staying visible to clients without overwhelming them, and venting frustrations with Apple product cases. Engaging anecdotes and practical advice underscore the challenges and rewards of providing high-quality tech support.
 
00:00 Introduction and Catching Up
00:31 Verizon Outage Discussion
02:02 Software Updates and Challenges
12:35 Client Management Strategies
20:35 Windows to Mac Switchers
30:53 A Longtime Client's Charging Issue
31:44 The Mystery of the MagSafe Tape
33:12 Visible Wear on Apple Products
34:25 Frustrations with Apple Cases
41:06 Switching Email Platforms and Issues
44:42 Email Signature Management Challenges
55:43 Conclusion and Patreon Support

In this episode of Command Control Power, the hosts discuss the hustle of their busy January, including managing clients during holiday breaks. They share insights on employing external support teams, retaining work efficiency without a full-time replacement, and offering priority support services for high-demand clients. They dive into domain management stories, highlighting positive and negative interactions with GoDaddy. The hosts also explore the hidden functionality of Apple's backtrack feature and share frustrations about the all trails app. Join them for a mix of practical advice, tech tips, and candid commentary on managing IT work and client needs.
 
00:00 Introduction and Holiday Recap
00:44 Managing Client Support During Holidays
02:09 Outsourcing Support Services
03:40 Implementing Support Team and Workflow
07:07 Client Feedback and Adaptations
08:59 Priority Support and New Services
13:31 AI and Automation in Client Support
20:26 Domain Management and SEO Challenges
30:58 GoDaddy's Unexpected Favor
32:53 Navigating Domain Transfers
37:35 Apple's Hand Warmer Idea
38:22 Apple TV Screenshot Trick
40:18 Apple's Backtrack Feature
46:34 Frustrations with AllTrails App
54:37 Conclusion and Patreon Plug

In this episode of Command Control Power, the hosts humorously discuss their tech-related frustrations and the nuances of tech support. They struggle with audio issues at the beginning, but then delve into the timing issues with Apple's OS updates and deferrals, highlighting the challenges of managing these updates for clients. There's a light-hearted recount of personal tech issues, such as using HomePods and streaming music services. They also share the complexities of dealing with ISPs, particularly with switching providers and maintaining service quality. The episode concludes with a quirky story about a tech support session interrupted by a client's unexpected firing.
 
00:00 Introduction and Banter
01:12 Technical Difficulties and Setup
06:17 ISP Experiences and Switching to Frontier
08:07 Nostalgia and Local References
11:57 Dealing with ISPs and Customer Service
19:46 Frontier Fiber and Recommendations
23:05 Awkward Client Interaction
24:47 Tahoe Deferrals Explained
26:15 Apple's 90-Day Update Policy
29:04 Challenges with OS Updates
32:25 Client Management Strategies
36:49 The Frustrations of Tech Updates
50:45 Humorous Client Stories
52:20 Closing Remarks and Announcements