The Lean Solutions Podcast

What You'll Learn in This Episode:

In this episode, Patrick Adams is joined by Rebecca Moyers, Director of Operational Excellence for the State of Missouri, for a preview of her session at the Lean Solutions Summit, The Feedback Advantage. Rebecca shares how the State of Missouri is using employee and customer feedback to guide process improvement, strengthen experiences, and focus limited resources on the improvements that matter most.

The conversation explores how Missouri built an operational excellence community across 17 executive agencies, uses feedback to support both employee and customer experience, and applies omni-channel listening to better understand the entire customer journey. Rebecca also explains why organizations need to look beyond internal silos and consider whether every part of an experience connects seamlessly from the customer's perspective.

Rebecca shares practical examples of collecting feedback through website interactions, surveys, call centers, and operational data, and emphasizes that organizations shouldn't ask for feedback unless they're prepared to act on it. Most importantly, she explains that these principles aren't limited to government or large organizations; teams in virtually any industry can use intentional feedback to improve processes, culture, and the experiences they create.

Key Takeaways:
Feedback helps organizations focus improvement efforts on what matters most
Great customer experiences require looking at the entire journey—not individual silos
Employee and customer feedback become more powerful when paired with operational data
Don't ask for feedback unless you're prepared to act on it
Links:
https://www.findleansolutions.com/lean-summit/
https://www.findleansolutions.com/

What You'll Learn in This Episode:
In this episode, Patrick Adams is joined by Paul Doyle and Shawna Hondorp for a preview of their sessions at the Lean Solutions Summit. Together, they explore two critical topics shaping today's organizations: developing leaders through intentional systems and using AI to strengthen talent acquisition without losing the human connection.

The conversation dives into why leadership development should be treated as a business process rather than a training program, how specific leadership behaviors can be standardized and developed across every level of an organization, and why AI works best when paired with a thoughtful strategy. Shawna also shares practical insights into using AI responsibly in recruiting, emphasizing transparency, compliance, and the importance of maintaining authentic human relationships throughout the hiring process.

Whether you're leading a team, developing future leaders, building an AI strategy, or improving your hiring process, this episode provides practical insights for creating stronger leaders, smarter systems, and more intentional organizations.

Key Takeaways:
Leadership development is a business process—not just a training program
Strong leadership is built through intentional behaviors and systems
AI should enhance human connection, not replace it
A successful AI strategy requires intentionality, transparency, and trust

Links:
https://www.findleansolutions.com/
https://www.findleansolutions.com/lean-summit/

What You'll Learn in This Episode:
In this episode, Shayne Daughenbaugh sits down with Seamus Maguire to explore one of the biggest reasons problem-solving fails, even in organizations with experienced people and proven Lean tools. Drawing from his new book, Finding Fact Before Fixing, Seamus explains how cognitive biases, assumptions, and the pressure to find quick answers often lead teams to solve the wrong problem.

The conversation explores why hypothesis testing and experimentation should be at the center of every problem-solving effort, how leaders can ask better questions to uncover true root causes, and why collecting the right data is more important than simply collecting more data. Seamus also shares practical ways to challenge assumptions, use the scientific method in everyday problem-solving, and create a culture where teams focus on finding facts before implementing fixes.

 
Key Takeaways:
Challenge assumptions before finding solutions
Use hypothesis testing instead of educated guesses
Ask better questions to uncover root causes
Collect the right data—not just more data

Links:
linkedin.com/in/seamusmaguire?utm_source=share_via&utm_content=profile&utm_medium=member_ios
https://www.routledge.com/Finding-Fact-Before-Fixing-How-Business-Professionals-Can-Avoid-False-Assumptions-When-Solving-Problems/Maguire/p/book/9781041130307
https://www.findleansolutions.com/
https://www.findleansolutions.com/lean-summit/

What You'll Learn in This Episode:
In this episode, Patrick Adams is joined by Brett Lesiewicz, Judd VanBergen, and Phil Ranck for a preview of their sessions at the 2026 Lean Solutions Summit. Together, they explore how stronger relationships, proactive planning, and better communication help organizations succeed in uncertain environments.
The conversation highlights how Lean tools like the Last Planner System, takt planning, and visual management are transforming the construction industry by creating alignment, improving collaboration, and reducing uncertainty before work even begins. Phil also introduces the Seven Thinking Gears, a structured communication framework designed to make meetings more productive, uncover innovative ideas, and empower every team member to contribute to continuous improvement.
Whether you're in construction, manufacturing, healthcare, or another industry, this episode offers practical insights into building stronger teams, improving communication, and creating more predictable results through Lean thinking.
Key Takeaways:
1. Strong relationships create certainty in uncertain environments
2. Proactive planning prevents costly rework
3. Better communication unlocks innovation
4. Lean principles apply far beyond manufacturing
Links: 
https://www.findleansolutions.com/
https://www.findleansolutions.com/lean-summit/

What You'll Learn in This Episode:
In this episode, Andy Olrich and Catherine McDonald sit down with Andrew Kettner to discuss why one of the most overlooked leadership skills, eye contact, can have a profound impact on trust, communication, and continuous improvement.
Andrew explains how effective leaders must look beyond reports, dashboards, and data by practicing Lean's "go and see" mindset. Through genuine face-to-face interactions, leaders gain valuable insights into emotions, engagement, and the real challenges their teams face. The conversation also explores the connection between eye contact, empathy, emotional intelligence, and building stronger workplace relationships. Andrew shares personal stories from his military leadership experience and cancer journey that demonstrate how meaningful human connections can influence both leadership and life.
Whether you're leading a Lean transformation or simply looking to become a more effective leader, this episode offers practical ways to strengthen your leadership presence by learning to truly see the people you lead.
Key Takeaways:
Great leaders practice "go and see" by engaging directly with people—not just data.
Eye contact builds trust, empathy, and stronger workplace relationships.
Emotional intelligence helps leaders better understand both people and processes.
Small, intentional interactions create stronger Lean cultures and better leadership.
Links:
https://www.linkedin.com/in/andrewkettner
https://www.findleansolutions.com/
https://www.findleansolutions.com/lean-summit/