The Nordy Pod

• Ep 100. Why It Matters

  As we celebrate 100 episodes of the Nordy Pod, join us for a look back through the catalogue to revisit some of our favorite moments—unique insights from incredible business leaders, inspiring stories of struggling startups, and proud examples of customer service that reinvigorate our purpose and strengthen our culture.   Thanks for tuning in to episode 100.  We hope you enjoy!  Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

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• Ep 99. Building Culture with Danny Sprinkle — Head Men’s Basketball Coach for the University of Washington

  Every business leader talks about culture — what it means, how to build it, how to protect it. It’s one of the most important aspects of running any successful organization. And though Nordstrom is a retailer, the fundamentals of culture-building that apply to our business can actually be found in all kinds of seemingly unrelated industries. For our host, Pete Nordstrom, one of the clearest and most inspiring examples of that has always been sports. Pete is a former player and coach for the junior varsity men’s basketball team at the University of Washington — the themes of competition, preparation, and team building continue to serve him today, and will feel familiar to anyone who’s worked to motivate a group of people toward a singular purpose. Whether that’s people on a salesfloor or players on a basketball court. So in that spirit, we’re taking the Nordy Pod on a trip to the University of Washington’s men’s basketball facility to gain leadership insights from Danny Sprinkle, the head coach of the UW men’s basketball team. This life-long Huskies fan has loads of experience coaching for Montana State, Utah State, and now UW, and the cross-over application for our business leaves no room for want. Go Dawgs! Thanks for tuning in to episode 99. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

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• Ep 98. Customer Experience is Key

  It’s important for us here at Nordstrom to keep a laser focus on customer service and what it means for us. But we all live in the real world, and sometimes it’s helpful to open the aperture and look outside of your own business to see what else is going on out there, because there are things to be learned! In this episode Pete shares his own personal experience as a customer at a place called Discount Tire. He was so pleased by the whole encounter that he asked Tom Williams, their Chief Experience Officer, to come on the show to discuss the culture that they’ve built that inspires loyalty in their brand for customers and employees alike. After that, stick around as we bring it back to Nordstrom and share an incredible story from a new customer of ours by the name of Rebecca Allen. You’ll also hear from a couple of our amazing folks at the Keystone store in Indianapolis, Indiana, who helped Rebecca out of her desperate situation. Thanks for tuning in to episode 98. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

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• Ep 97. Nordstrom Goes Private - Part 1: Family First

  For over 50 years our company, Nordstrom Inc., had been a publicly traded entity. Owned by shareholders, traded on Wall Street and largely evaluated by its stock price. That all changed on May 20, 2025, when we—the family, with more than a little help from our friends—bought it back. What does that actually mean? How does that all work? What are the potential risks and long-term implications for the future of the business? These are the questions that we're here to answer today in part one of our two-part series all about how Nordstrom went private. From the outside it may seem like this sort of thing happens relatively quickly. An offer is made, the stock gets bought, the company disappears from the market and that's it! But we can tell you now, having gone through it, the whole process is really a lot more complex than we had initially imagined. All in all, it took about 10 years from when we first started entertaining the thought to when we finally landed a deal. So to set the stage and discuss some of the circumstances that placed us on this path, we've invited back to the Nordy Pod Co-CEO Erik Nordstrom and Chief Merchandising Officer Jamie Nordstrom. We'll also hear from someone who was an absolutely instrumental advisor for us; investment banker, Ken Moelis of Moelis & Company. Together we'll walk you through the entire process from start to finish. We'll discuss some of the main motivations for and future benefits of achieving our goal, as well as some of the most perilous, high-stakes risks involved in the journey of Nordstrom going private. Thanks for tuning in to episode 97. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

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• Ep 96. New York Fashion Week with VP Fashion Director Rickie De Sole

  We've been to London. We've been to Paris. We've been to Milan. And for this episode, we're rounding out the "Big Four" and taking the podcast to fashion week in New York! To help tell this story we're handing the hosting duties over to a familiar voice—our de facto fashion field correspondent Rickie De Sole, Vice President Fashion Director at Nordstrom. Rickie takes the reins and dives into the history and influence of New York on the fashion industry with special guest Steven Kolb, CEO of the CFDA—the Council of Fashion Designers of America. The CFDA has been in charge of organizing New York's fashion week calendar since 2014, and it has been instrumental in promoting and guiding established and emerging American designers. We'll also stop by the headquarters of the luxury women's ready-to-wear and accessories brand Altuzarra to speak with the extremely talented founder, CEO and Creative Director Joseph Altuzarra. While in town, Rickie will visit our Nordstrom New York flagship store to connect with a few more of our merchant leaders and discuss the kinds of experiences that you'll find when you walk through our doors during fashion week. And on top of all that, Rickie will take us backstage after the Tory Burch show to meet briefly with Tory and give us a sense of how she's feeling about her collection. Thanks for tuning in to episode 96. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

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