SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations

Today, we’re joined by John Cimba, CEO of Stax Payments, a leading payments technology provider serving software platforms, resellers, and businesses. We talk about:
Smoothing out the phases of AI adoption
How companies & people adopt AI, and the need to gain users’ trust
The major trends and changes over the last ten years for SaaS companies selling to SMB
Incorporating AI into established versus new businesses
Why John doesn’t buy into the AI mass hysteria

Today, we’re joined by Jay Choi, CEO of Typeform, a refreshingly different form builder. We talk about:
Strategies that support fast growth, based on the company’s maturity stage
AI as a human-like, fully autonomous decision maker
Enabling users to build AI agentic functionary within your SaaS app, as well as making it accessible via MCP
Why new competitors offering similar functionality are often unsuccessful at stealing market share
The importance of UX and making a tool likeable

Today, we’re joined by Raju Malhotra, Chief Product and Technology Officer at Certinia, the leading global provider of AI-powered Professional Services Automation (PSA). We talk about:
The evolution of helping professional services organizations end to end
Impacts of AI on SaaS and professional services companies
How the “old way” of thinking about SaaS has changed with AI
The five elements that make an AI agent great
The risk of “AI Agent Slop”

Today, we’re joined by Alex Yakubovich, co-founder and CEO of Levelpath, the AI-native procurement platform transforming how global enterprises manage indirect spend. We talk about:
If software apps must become autonomous to be successful in the future
Using AI to help build software
Does SaaS have a future, or strictly AI as a service?
Why the question, “Is SaaS dead” is moot
How some SaaS pricing models can feel icky

Today, we’re joined by Ariel Assaraf, Co-Founder and CEO of Coralogix, the data and AI platform for observability. We talk about:
Why observability was an underutilized data resource for many years
How engineering skills will be found in more areas of the organization
Four phases of creating distinct user interfaces for AI agents
The impacts of widespread improved observability
Personalizing insights per person, not persona