How one hotel made $110K with cart abandonment campaigns
In this latest episode of Hotel Moment, we challenge the "it is what it is" mentality about cart abandonment that's costing hotels thousands in recoverable revenue. Discover how AutoCamp generated $110K+ in just three months with strategic cart abandonment campaigns, achieving an 11x ROI and 28% conversion rate. Learn why accepting cart abandonment as inevitable is a costly mistake and how the Direct Booking Mastery Certification can help you implement these game-changing recovery strategies.
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Building better business relationships: From contracts to culture
In this episode of Hotel Moment, Karen Stephens sits down with Mandi Graziano, VP of Global Accounts at HPN Global and creator of the trademarked concept "Business Bedside Manner." With over 20 years in hospitality, Mandi shares her expertise on transforming contract negotiations from adversarial battles into strategic partnerships. From her passion for negotiation to insights on the evolving group meetings landscape, Mandi offers practical advice on building lasting business relationships while navigating the industry's staffing challenges and changing guest expectations.
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From ghosted to booked: Cart abandonment recovery strategies that really work
In this latest episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, tackles one of hospitality's biggest revenue killers: cart abandonment. Discover how hotels can stop losing out on potential bookings and learn about proven automation strategies. You’ll hear real success stories like the one from Columbia Hospitality, and how the Direct Booking Mastery Certification can transform your approach to recovering lost bookings and driving direct revenue.
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Why regenerative tourism is the future of hospitality
In this episode of Hotel Moment, Karen Stephens sits down with Aradhana Khowala, CEO of Aptamind Partners, a visionary leader in regenerative tourism development. With over two decades of experience across five continents, Aradhana challenges traditional tourism models and explores how the industry can evolve beyond sustainability to become regenerative. From her insights on AI-driven travel innovation to navigating geopolitical challenges, Aradhana offers a bold perspective on the future of hospitality and the urgent need for systemic change in how the industry operates.
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Hotel Moment: More focused conversations, same great insights
Hotel Moment is transitioning to bi-weekly releases to deliver even higher-quality conversations. Host Karen Stephens will continue bringing you essential hospitality insights from industry leaders worldwide, while Brenna Turpin may join to share additional resources and strategies for improving operations, elevating guest experiences, and driving direct bookings and revenue.
Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific.
Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now.
Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.
México