Building an AI-First Culture: Lessons from James Utting, Chief Business Officer for the Emerging Technology Group at UBS
In this episode of the Data & AI Mastery podcast, Raoul sits down with James Utting, Chief Business Officer for the Emerging Technology Group at UBS, to explore what it means to build an AI-first culture in a global financial institution.
James starts off by sharing his career journey—from graduate to senior leadership—highlighting the pivotal moments that shaped his expertise in AI strategy, digital transformation, and leadership. He then goes on to detail UBS’s AI-first culture initiative, explaining how the bank empowers employees to integrate AI into daily decision-making, fosters tailored AI education, and ensures governance for responsible AI use.
If you're a data leader, AI practitioner, or business executive, this conversation offers valuable takeaways on how to successfully navigate AI adoption at scale.
Enjoyed the episode? Subscribe, rate, and leave us a review!
Chapter Markers:
[01:45] - James’ Career Journey & Key Inflection Points
[06:31] - Why UBS is Developing an AI-First Culture
[10:12] - Initiatives to Drive AI Adoption at Scale
[15:38] - The Role of Education & AI Champions in Transformation
[20:12] - How UBS Prioritises AI Initiatives & Investments
[24:45] - Quickfire Round: Leadership, Learning & AI for Good
[27:16] - Closing Thoughts & Key Takeaways
Useful Links:
Connect with James Utting on LinkedIn
Learn more about UBS’s AI initiatives on the UBS Website
Explore Cambridge Spark’s AI upskilling programs at cambridgespark.com
Follow Raoul for more AI insights on LinkedIn
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31:04
Reimagining Lloyds Banking Group: AI Transformation in Banking
In this special compilation episode of the Data & AI Mastery podcast, we take you inside an exclusive executive education event hosted by Lloyds Banking Group and Cambridge Spark at the Cambridge Judge Business School.
Over the course of the event, Lloyds’ senior AI leaders shared invaluable insights on scaling AI adoption, building AI literacy across leadership, and embedding AI into the very fabric of the organisation.
Join host Raoul as he sits down with Trystan Davies, Group Head of Data Science, Ranil Boteju, Chief Data and Analytics Officer, Rohit Dhawan, Group Head of AI and Josh Cunningham, Group Head of Data & AI Culture.
Together, they discuss why AI is not just a technology shift but a fundamental business transformation.
Throughout the episode we learn why leadership buy-in is critical for AI success, how Lloyds is reimagining banking through AI-powered experiences, the role of AI in upskilling employees and accelerating innovation and strategies for embedding AI across all levels of an organisation.
If you’re looking to stay ahead in the AI revolution, this is an episode you won’t want to miss!
Chapter Markers:
[02:16] AI as a Transformational Capability in Banking
[04:19] The Role of Leadership in AI Adoption
[07:41] AI’s Impact on Customer Experience & Operations
[10:38] Lloyds’ AI Training Program for Business Leaders
[13:39] Cultivating AI Skills & Measuring Success
[17:51] What’s Next for AI at Lloyds Banking Group
[20:52] Closing Reflections & Key Takeaways
Useful Links:
Visit the Cambridge Spark Website
Follow Lloyds Banking Group on LinkedIn
Connect with Raoul on LinkedIn
Find Ranil Boteju on LinkedIn
Join Trystan Davies on LinkedIn
Discover more from Rohit Dhawan on LinkedIn
Engage with Josh Cunningham on LinkedIn
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21:40
AI, Cybersecurity & Digital Transformation with NATO CIO Manfred Boudreaux-Dehmer
In this episode of the Data & AI Mastery podcast, Raoul sits down with Manfred Boudreaux-Dehmer, the first-ever CIO of NATO, to explore how AI is shaping cybersecurity, digital transformation, and operational efficiency in one of the world's most complex organisations.
Manfred shares insights on how NATO is adopting AI to enhance translation services, improve cybersecurity, and streamline enterprise operations. He also discusses the role of hackathons in fostering innovation, the importance of upskilling employees in AI, and the challenges of ensuring responsible AI adoption within a multinational defense alliance.
This conversation is packed with valuable lessons for business leaders, technologists, and AI enthusiasts alike.
If you enjoyed this episode, be sure to subscribe, follow, and leave a review to help others discover the show!
Chapter Markers:
[00:00] Introduction to Manfred Boudreaux-Dehmer
[02:00] The role of a CIO at NATO
[05:30] AI adoption at NATO: Opportunities & risks
[08:50] Identifying AI use cases in a complex organisation
[14:00] Measuring AI’s impact: Productivity vs. ROI
[17:00] How hackathons are accelerating AI adoption at NATO
[20:30] Exciting trends and concerns in AI
[24:00] Quick-fire questions: Leadership, technology, and music preferences
[28:30] Raoul’s reflections and takeaways
Useful Links:
Connect with Manfred Boudreaux-Dehmer on LinkedIn
Follow Raoul-Gabriel Urma on LinkedIn
Learn more about Cambridge Spark: cambridgespark.com
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32:35
Mastering Data & AI: Insights from Virgin Atlantic’s VP of Data & AI Richard Masters
Welcome to Data & AI Mastery, the podcast that brings you expert insights into how data and AI are transforming industries.
In this episode, Raoul sits down with Richard Masters, VP of Data and AI at Virgin Atlantic, to explore how the airline leverages AI and data-driven strategies to enhance operations, optimise pricing, and deliver premium customer experiences.
The pair also go on to discuss why data & AI are critical for airline success, the build vs. buy dilemma in AI solutions, and the importance of a product mindset in AI adoption.
Subscribe to Data & AI Mastery to never miss an episode! If you enjoyed today’s discussion, leave us a rating and review.
Thanks for listening—stay ahead, stay inspired, and stay masterful!
Chapter Markers:
02:30 – Why data and AI are crucial for airlines
07:20 – The squad model: How data teams operate at Virgin Atlantic
13:47 – Build vs. buy: How to decide on AI solutions
18:07 – What Gen AI means for Virgin Atlantic
21:05 – Responsible AI: The importance of ethical and safe AI implementation
24:21 – Experimentation vs. long-term AI strategy
28:13 – Quick-fire round: Richard’s industry insights and personal favorites
30:24 – Final thoughts and key takeaways
Useful Links:
Learn more about Cambridge Spark: cambridgespark.com
Connect with Richard Masters on LinkedIn: linkedin.com/in/richard-masters
Follow Raoul Gabriel Urma on LinkedIn: linkedin.com/in/raoulurma
Explore AI & Data Apprenticeships: cambridgespark.com/apprenticeships
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33:14
How AI is Reshaping Education with Prof. Alastair Beresford from the University of Cambridge
In this episode of Data & AI Mastery, host Raoul sits down with Prof. Alastair Beresford, Head of the Computer Science Department at the University of Cambridge, to discuss how AI is transforming education. They explore the benefits and challenges of AI-generated feedback for students, the future of coding in an AI-assisted world, and the critical skills learners need to succeed in the next decade.
Prof. Alastair shares insights on the ICAP framework for measuring student engagement, the importance of asking the right questions, and the balance between teaching fundamentals vs. relying on automation. The conversation also touches on how universities can adapt assessments to ensure students truly understand the material, rather than just accepting AI-generated answers at face value.
If you're interested in how AI is shaping the future of learning and work, this episode is a must-listen!
Enjoyed the episode? Subscribe and follow to never miss an episode, and be sure to leave a rating and review to help others discover the show!
Chapter Markers
[00:00] Guest introduction: Prof. Alastair Beresford, University of Cambridge
[03:30] How AI helps students learn faster with personalised feedback
[14:45] The Downsides & Challenges of AI in Learning
[16:57] The Future of Coding in an AI World
[18:00] The Calculator Analogy: Learning vs. Automation
[22:00] Why “asking the right question” is a critical skill in an AI-driven world
[24:00] AI & The Future of Education
[28:00] Quick Fire Questions
[30:00] Raoul’s Reflections
Useful Links
Prof. Alastair’s LinkedIn
Raoul’s LinkedIn
GitHub Copilot: AI-assisted coding
Cambridge Spark - AI & Data Training
In the age of rapid technological change, how can you harness the power of data and AI to transform your business?
Welcome to Data & AI Mastery, the podcast where cutting-edge insights meet practical strategies for success.
Hosted by Dr. Raoul-Gabriel Urma, Founder of Cambridge Spark, this show dives deep into how leading organisations across the globe are using Data & AI to revolutionise operations, streamline efficiency, and drive innovation.
Each episode features conversations with senior leaders, revealing their career stories and real-world case studies, and actionable takeaways that you can apply—whether you're climbing the career ladder or already in the C-suite.
From AI-driven solutions to practical tips for navigating your data transformation journey, Data & AI Mastery will equip you with the tools to thrive in the AI era.
Stay ahead, stay inspired, and unlock your potential with Data & AI Mastery—your ultimate guide to mastering data and AI for business.